Kevin Pineda
Summary
Proven Customer Service Representative at Walgreens, adapt in problem-solving and active listening, enhanced customer satisfaction by efficiently resolving issues. Skilled in money handling and store maintenance, significantly contributed to a welcoming store environment. Excels in leveraging critical thinking and customer service skills to achieve positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
High School Diploma -
Aviation Highschool
45-30 36th St06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Store maintenance
Timeline
Customer Service Representative
Walgreens
09.2021 - Current
High School Diploma -
Aviation Highschool
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