Kevin Pineda

• Develop and execute social media strategies to enhance brand presence and attract investors
• Create and manage content, engage with the online community, analyze performance, and build investor packs and website development
• Ensured that all social media content aligned with the brand's voice, values, and objectives, maintaining a cohesive and professional online presence, which led to a 300% increase in social media traction and inquiries for Brave Investment
• Verify order details, including product specifications, quantities, and pricing, while coordinating with the warehouse and logistics teams to ensure timely picking, packing, and shipping of orders

Establish, maintain and focuses on customer relationships and provide real-time support through Zendesk, Shopify, and our proprietary merchant tools and portals, ensuring prompt and efficient assistance to enhance the customer experience

• Responded to customer questions via chat and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Answered approximately 50 daily chats on top of added task from management

Supports Sales in onboarding customers to Shell and delivering all relevant changes to the customer account and agreement throughout the contract life-cycle. Ensures customers find it easy to do business with Shell by providing a best-in-market Customer experience.

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
• Contributed to the development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
• Improved the ways of working in their touch-less support, account setup, modifications, that increase touch-less order by 20% for the sales team revenue.