Kevin Plummer
Goodyear,AZ
Summary
Strategic Director of Account Management with extensive experience in Drayage and Logistics. Proven track record in leadership, customer relationship building, and mentoring account managers to drive business growth and customer satisfaction. Bringing strong problem-solving skills, data-driven decision-making, and a commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Director of Account Management-Port Services
Knight Transportation
10.2020 - 08.2024
- Provided leadership and coaching for a team of 10 account managers by analyzing performance and adapting to customer expectations.
- Developed and fostered strong relationships with customers, setting up frequent check-ins.
- Conducted regular reviews of account performance against established goals, initiating corrective actions as needed to stay on track and drive successful results for customers.
- Collaborated with sales teams to secure new customers and increase customer commitments.
- Mentored account managers within the ports division and outside the division, providing guidance and support to aid their professional growth and success.
Lead Export Account Manager
Knight Transportation
08.2018 - 10.2020
- Monitored performance metrics regularly for a team 3 export account managers, identifying areas for improvement in service delivery or account management processes.
- Established trust with clients by proactively addressing concerns before they became critical issues.
- Conducted regular account reviews with the account managers to ensure alignment with client goals, leading to consistently positive feedback.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
Import and Export Account Manager
Knight Transportation
07.2015 - 08.2018
- Promoted company by learning more about customers and presenting services for future logistics needs.
- Collaborated closely with operations teams to optimize shipping schedules and resolve any shipment issues promptly.
- Built relationships with up to 50 customers to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed set goals.
- Managed accounts to retain existing relationships and grow the business.
Management Trainee
Enterprise Rent-A-Car
04.2013 - 07.2015
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
Bachelor of Science - Business Administration
University of Nevada, Reno
Reno, NV05.2012
Skills
- Customer Satisfaction
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Decision-Making
- Relationship Building
- Self Motivation
Timeline
Director of Account Management-Port Services
Knight Transportation
10.2020 - 08.2024
Lead Export Account Manager
Knight Transportation
08.2018 - 10.2020
Import and Export Account Manager
Knight Transportation
07.2015 - 08.2018
Management Trainee
Enterprise Rent-A-Car
04.2013 - 07.2015
Bachelor of Science - Business Administration
University of Nevada, Reno
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