Kevin Polanco
Sugar Land
Summary
Experienced in customer service and problem-solving within fast-paced retail settings. Proficient in utilizing technology for efficient order processing and conflict resolution. Bilingual communication skills and adaptability enhance team support in safety awareness and hands-on tasks as an Apprentice Plumber.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Curbside Shopper
Sams Club
Houston
10.2022 - 07.2025
- Ensured safety and quality control by double-checking orders before delivering them to customers' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
Delivery truck driver
Secure Carriers Trucking
Cypress
03.2023 - 07.2023
- Picking up items for different companies with a flat bed vehicle.
- Traveling long Distance in an orderly fashion.
- Used to long hours standing, sitting, driving, and waiting.
- Able to carry 80 lb for a fair amount of distance.
- Used to waking up early, and used to working till midnight.
Digital Grocery Shopper
Wal-Mart
Sugar Land
03.2021 - 01.2023
- Scanning online grocery, taking the lead and taking charge with making sure that the order gets complete.
- I take over management roles when needed due to my level headedness, and quick problem solving.
- Great leadership, great communication always ahead of schedule.
Education
National Technical Institute -
National Technical Institute
Houston, TX12.2025
High school degree - Marching band, soccer team
Kempner high school
Tx06.2021
Skills
- Pipe installation and repair
- Water heater installation
- Drain unclogging and sewer maintenance
- Customer service
- Collaboration and teamwork
- Problem solving and critical thinking
- Creative thinking
- Adaptability and conflict resolution
- Negotiation skills
- Time management
- Safety awareness
Certification
Licensed Apprentice Plumber
Hobbies and Interests
- Running
- Playing Sports
- Strategy Games
- Team Sports
- Community Cleanup
References
References available upon request
Languages
Spanish
Timeline
Delivery truck driver
Secure Carriers Trucking
03.2023 - 07.2023
Curbside Shopper
Sams Club
10.2022 - 07.2025
Digital Grocery Shopper
Wal-Mart
03.2021 - 01.2023
National Technical Institute -
National Technical Institute
High school degree - Marching band, soccer team
Kempner high school