Kevin PonceGuerrero
Raleigh,NC
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Planet Fitness
Raleigh, NC
11.2023 - Current
- Handled cash transactions accurately according to established policies and procedures.
- Verified customer identification and processed payments for services rendered.
- Communicated effectively with team members to ensure smooth workflow throughout the day.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Assisted with check-in and check-out procedures by confirming reservations and collecting payment information.
- Greeted customers in a friendly and courteous manner.
- Trained new employees on proper front desk operations, customer service standards and company policies.
- Conducted regular inspections of public areas for cleanliness and maintenance needs.
Supply Administration Operation Specialist
USMC Reserves
Raleigh, NC
06.2021 - Current
- Assisted in the inspection of personnel and equipment to ensure compliance with Marine Corps standards.
- Organized records management system to maintain accurate data on all personnel.
- Performed maintenance on vehicles, weapons, and other military equipment.
- Instructed junior Marines on proper use of weapons and combat tactics.
- Supervised daily activities of subordinate Marines.
- Assisted in the development of operational plans and tactical strategies.
- Managed inventory of supplies, ammunition, and other materials needed for operations.
- Maintained accountability of sensitive items and documents.
Sales Manager
RNR Tire Express
Raleigh, NC
01.2023 - 05.2024
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Maintained accurate records of all transactions between customers and company representatives.
- Implemented process changes to streamline sales department workflow.
Fulfillment Expert
Target
Raleigh, NC
10.2021 - 01.2022
- Created reports on order fulfillment performance metrics such as accuracy, turnaround time, and cost savings achieved.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Provided excellent customer service by responding to inquiries promptly and professionally.
Education
High School Diploma -
South Garner High School
Garner, NC06-2021
Some College (No Degree) - Supply Managment
Ground Supply School
Camp Lejuene, NCSkills
- Correspondence Management
- Supply Stocking
- Multi-Line Phone Systems
- Greeting guests
- File Management
- Listening Skills
- Time Management
- Guest Relations
- Fluent in Spanish
- Administrative Skills
- Front Desk Management
- Guest Services
Timeline
Front Desk Representative
Planet Fitness
11.2023 - Current
Sales Manager
RNR Tire Express
01.2023 - 05.2024
Fulfillment Expert
Target
10.2021 - 01.2022
Supply Administration Operation Specialist
USMC Reserves
06.2021 - Current
High School Diploma -
South Garner High School
Some College (No Degree) - Supply Managment
Ground Supply School
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