KEVIN POOLE
Hilsboro,OR
Summary
Seasoned security professional with extensive experience in high-stakes environments, including roles at Sacramento Protective Services and Columbia/Richland 911. Excelled in fleet management and emergency response, demonstrating strong leadership and conflict resolution skills. Proven track record in enhancing client satisfaction and operational efficiency, backed by FEMA TERT and ICS certifications.
Overview
14
14
years of professional experience
Work History
DISPATCHER / PATROL OFFICER /SUPERVISOR
Sacramento Protective Services
Sacramento, CA
07.2020 - 11.2024
- Utilize Notice Of Trespass Program in Multiple PBIDS
- Responded to calls and complaints from clients in professional manner
- Assist with gaining clients and retaining current clients
- Fleet Manager - Manage fleet of 19 vehicles covering preventive maintenance and address major mechanical issues
- Responsible for Multiple High Profile contract
- Supervisory Duties: confirm employees are in full compliance with BSIS regulation including having current permits for what they are carrying
- Follow up on any employee complaints or client complaints with regard to employees or service
DISPATCHER / PATROL OFFICER / SUPERVISOR
Paladin Private Security / First Security Services
Sacramento, CA
04.2015 - 06.2020
- Update units on in progress calls for officer safety
- Responded to calls and complaints from clients in professional manner
- Moved through the ranks without issue or incident
- Now Supervise Officers in the field
- Responsible for Multiple High Profile contracts
- Duties include recommendation and bids for purchases of equipment
PUBLIC SAFETY DISPATCHER
Columbia/Richland 911
Columbia, S.C.
06.2010 - 01.2015
- Update units on in progress calls for officer safety
- Dispatch EMS, Fire, City and County Law Enforcement
- Give pre-arrival instructions for medical calls when applies per policy
- Tactical Dispatcher for events and police operations
- Responsible for center and information security
Education
ASSOCIATE OF APPLIED SCIENCE - MICROSOFT SYSTEMS ENGINEER
MTI College
Sacramento, CA10.2009
Skills
- Guard card
- CPR/BLS and AED Certified
- FEMA TERT and ICS Certified
- Previously NCIC Certified
- Shift Supervisor
- Extremely Proficient in 602 Program
- Fleet management
- Radio communication
- Emergency response
- Dispatcher software
- Data entry
- Customer relationship management
- Incident reporting
- Logistics coordination
- Resource allocation
- Conflict resolution
- Workflow prioritization
Timeline
DISPATCHER / PATROL OFFICER /SUPERVISOR
Sacramento Protective Services
07.2020 - 11.2024
DISPATCHER / PATROL OFFICER / SUPERVISOR
Paladin Private Security / First Security Services
04.2015 - 06.2020
PUBLIC SAFETY DISPATCHER
Columbia/Richland 911
06.2010 - 01.2015
ASSOCIATE OF APPLIED SCIENCE - MICROSOFT SYSTEMS ENGINEER
MTI College
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