Kevin Prats
Miami
Summary
Dynamic and reliable professional with a strong work ethic, honed through diverse roles at Lucky Strike. Proven ability in customer service and cash handling, enhancing guest engagement and satisfaction. Recognized for maintaining cleanliness and hygiene while efficiently managing high-pressure situations, ensuring seamless operations and positive dining experiences.
Overview
3
3
years of professional experience
Work History
Amusement Attendant
Lucky Strike
01.2024 - Current
- Kept games clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
Server
Lucky Strike
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner
Lucky Strike
01.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Stocker
Publix
05.2022 - 01.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Cashier
Freco Y Mas
01.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
International Studies Charter High School
Miami, FL05-2024
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Upselling Skills
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Amusement Attendant
Lucky Strike
01.2024 - Current
Server
Lucky Strike
01.2024 - Current
Food Runner
Lucky Strike
01.2024 - Current
Stocker
Publix
05.2022 - 01.2024
Cashier
Freco Y Mas
01.2022 - 05.2022
High School Diploma -
International Studies Charter High School
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