Sierra Singletary
Lake City
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sykes Enterprises, Incorporated
09.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Subway
04.2019 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Personal Vacation Planner
Carnival Cruise Lines
01.2024 - 02.2025
- Assisted clients in obtaining necessary travel documentation such as passports, visas, and insurance policies as needed.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- .Attended industry trade shows, seminars and conferences to stay informed on new developments within the travel sector.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
- Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
- Developed comprehensive knowledge of various destinations, allowing for expert guidance in selecting appropriate options for clients'' needs.
Education
High School Diploma -
Lake City High
Lake City05-2015
Skills
- Travel industry experience
- Exceptional communication
- Strong negotiation
- Itinerary planning
Accomplishments
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Timeline
Personal Vacation Planner
Carnival Cruise Lines
01.2024 - 02.2025
Cashier
Subway
04.2019 - 11.2023
Customer Service Representative
Sykes Enterprises, Incorporated
09.2016 - 03.2019
High School Diploma -
Lake City High
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