Sierra Singletary
Lake City
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sykes Enterprises, Incorporated
09.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Subway
04.2019 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Personal Vacation Planner
Carnival Cruise Lines
01.2024 - 02.2025
- Assisted clients in obtaining necessary travel documentation such as passports, visas, and insurance policies as needed.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- .Attended industry trade shows, seminars and conferences to stay informed on new developments within the travel sector.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
- Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
- Developed comprehensive knowledge of various destinations, allowing for expert guidance in selecting appropriate options for clients'' needs.
Education
High School Diploma -
Lake City High
Lake City05-2015
Skills
- Travel industry experience
- Exceptional communication
- Strong negotiation
- Itinerary planning
Accomplishments
- Microsoft services are designed for you, but maybe not for your browser
- Some features might not work correctly with the version of the web browser you’recurrently using
- To get the most out of Microsoft services, we recommend that you take a few minutes toupgrade to the current version of one of these browsers:
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Safari
- It's time to update your browser
- To get the most out of OneDrive, get the latest version of Microsoft Edge
- Not now
Timeline
Personal Vacation Planner
Carnival Cruise Lines
01.2024 - 02.2025
Cashier
Subway
04.2019 - 11.2023
Customer Service Representative
Sykes Enterprises, Incorporated
09.2016 - 03.2019
High School Diploma -
Lake City High
Similar Profiles
Beau MorganBeau Morgan
Technician at Sykes Enterprises, IncorporatedTechnician at Sykes Enterprises, Incorporated
kelly gamberelkelly gamberel
Customer Service Representative at Sykes Enterprises, IncorporatedCustomer Service Representative at Sykes Enterprises, Incorporated
Lakesha BoxLakesha Box
Customer Service Representative at Sykes Enterprises, IncorporatedCustomer Service Representative at Sykes Enterprises, Incorporated
Ty'Qwasia MahoneTy'Qwasia Mahone
Senior Client Advocate at Sykes Enterprises, Incorporated / Chase Bank / Bank of AmericaSenior Client Advocate at Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Kaitlin SchmidtKaitlin Schmidt
Coach - Girls Junior Varsity Volleyball at Hill Murray High SchoolCoach - Girls Junior Varsity Volleyball at Hill Murray High School