Kevin Price
Savannah,GA
Summary
Seasoned professional with eight years of experience at Navy Federal Credit Union, recognized as a strong leader with extensive experience in guiding and mentoring others in a constantly changing and challenging environment. Proficient in identifying and recommending process improvements with a strong focus on efficiency and effectiveness. My experience as a branch senior has honed my ability to communicate effectively with diverse audiences, tailoring my message to suit various groups and situations. Dedicated to fostering collaboration, driving operational excellence, and ensuring a positive and productive environment.
Overview
13
13
years of professional experience
Work History
SENIOR MEMBER SERVICE REPRESENTATIVE
Navy Federal Credit Union
01.2016 - Current
- Skilled in analyzing member accounts upon request to identify potential issues and ensure account accuracy - Proficient in assisting members with submitting fraud claims and disputes, ensuring accurate documentation and timely resolution - Strong interpersonal skills for effectively interacting with upset or concerned members, analyzing their concerns, and providing tailored recommendations to address their issues - Effectively handle escalated project issues, resolving serious problems and member complaints - Conduct impactful presentations to diverse groups, tailoring content to audience size and needs
TEAM LEADER
Target
01.2012 - 01.2016
- Monitored timelines from activity identification to closure, ensuring compliance with service level agreements (SLAs) and regulatory requirements - Conducted training sessions for sales representatives, focusing on effective sales strategies and adherence to corporate policies and procedures - Directed and promoted initiatives to achieve and surpass sales goals, driving revenue growth and organizational success - Facilitated the implementation of targeted strategies to achieve specific business objectives and enhance team performance - Supervised teams, tracked project milestones, and ensured timely execution to guarantee successful outcomes
Education
Bachelor - Psychology
American Public University
01.2015
Skills
- Excellent interpersonal, verbal, and written communication skills
- Extensive experience in leading, guiding, and mentoring teams in dynamic environments
- Strong knowledge and understanding of BSA/AML regulations and compliance
- Proficient in analyzing member accounts to identify issues and ensure accuracy
- Skilled at addressing escalated concerns and providing tailored solutions
- Expertise in delivering effective and engaging presentations
- Exceptional attention to detail and active listening abilities
- Adept at fostering collaboration and maintaining customer loyalty
Timeline
SENIOR MEMBER SERVICE REPRESENTATIVE
Navy Federal Credit Union
01.2016 - Current
TEAM LEADER
Target
01.2012 - 01.2016
Bachelor - Psychology
American Public University