KEVIN P. SCOTT

A seasoned professional in the areas of customer service, franchise management, training and development, human resources/recruiting, sales and marketing, vendor management, inventory management, and scheduling. Proven success addressing organizational problems, resolving root causes, and creatively and successfully making appropriate organizational changes within budget constraints.

• Responsible for all aspects of the day-to-day operations of multiple franchise store locations.
• Responsible for the training of potential franchise owners, resulting in profitable franchise operations.
• Developed new delivery strategy, saving the company 14% annually.
• Reorganized systems and training resulting in decreased labor by 45% over two years without losing profit.
• Hired and trained employees resulting in high retention rates and internal promotions.
• Responsible for inventory management and creating workflow procedures that reduce food cost by 2% and generate greater profits.

• Created new marketing strategies, resulting in profit margin.
• Created new business relationships with local companies
• Became community partner by regularly donating to schools, hospitals, police and fire departments.
• Designed successful marketing materials.
• Developed 14 new clients within the first two weeks.
• Generated new business accounts with organizations such as John Carroll University, Case Western Reserve University and the City of Cleveland Heights selling promotional deals to further the growth of the business.

• Responsible for successfully resolving all customer complaints.
• Received customer service award for providing outstanding service.
• Provided outstanding customer service which led to business growth and profits.
• Provided fast, reliable, accurate and friendly customer service to all of my customers.