Summary
Overview
Work History
Education
Timeline
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Kevin Pung

Charlotte,MI

Summary

Versatile technician with 10+ years of experience in field service, quality control, and technical support. Skilled in diagnosing and repairing complex mechanical, electrical, pneumatic, and hydraulic systems while maintaining strong safety and customer service standards. Known for adaptability, clear communication, and a proven ability to keep operations running smoothly.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Morrison Industrial Equipment
04.2024 - Current
  • Perform on-site diagnostics, maintenance, and repairs on gas, diesel, LP, and electric forklifts across a range of customer locations.
  • Utilize specialized tools, diagnostic software, and technical manuals to troubleshoot mechanical, electrical, and hydraulic systems.
  • Conduct routine inspections and preventative maintenance to ensure equipment meets safety and performance standards.
  • Identify root causes of equipment issues and recommend effective, long-term solutions to prevent recurrence.
  • Communicate clearly with customers regarding repair findings, service recommendations, and maintenance plans.
  • Maintain accurate service records, including work orders, parts usage, and inspection reports.

Quality Technician

Air Lift Company
04.2023 - 04.2024
  • Perform quality inspections and tests on products to ensure compliance with established standards and specifications.
  • Utilize various tools and equipment to conduct inspections, measurements, and evaluations of product components and assemblies.
  • Identify and document any defects, non-conformities, or deviations from quality standards, and initiate appropriate corrective actions.
  • Assist with processing product returns, conducting thorough evaluations to determine root cause of issues and implementing corrective measures.

Technical Support Team Lead

Air Lift Company
07.2022 - 04.2023
  • Oversaw day-to-day operations of the Technical Support Team, serving as the primary point of contact for technical escalations and ensuring smooth functioning of the team.
  • Provided internal training sessions on new, current, and obsolete products, equipping team members with necessary knowledge and skill to effectively support customers.
  • Reviewed and improved technical support processes and documentation, identifying areas of enhancement and implementing changes to optimize efficiency and customer satisfaction.

Technical Support Technician

Air Lift Company
08.2015 - 07.2022
  • Field support calls, chat, and/or other communication from users with inquiries regarding air suspension concerns.
  • Consult with users to determine steps and procedures taken to identify and resolve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of electrical meters, software, and/or following verbal instructions.
  • Collaborate with other staff to research and resolve problems.

Field Technician

Modernistic Cleaning & Restoration
06.2014 - 08.2015
  • Conducted thorough inspections of equipment, structures, and materials to identify causes of damage or defects, ensuring compliance with safety and quality standards.
  • Maintained meticulous records of field measurements and data, ensuring accurate documentation for future reference and analysis.
  • Assessed equipment conditions and made necessary adjustments to optimize performance, maximizing efficiency and productivity.

Education

Yellow Belt - Six Sigma

Six Sigma Online
2023

Associate of Applied Science - Welding Technology

Lansing Community College
Lansing, MI
2020

Timeline

Field Service Technician

Morrison Industrial Equipment
04.2024 - Current

Quality Technician

Air Lift Company
04.2023 - 04.2024

Technical Support Team Lead

Air Lift Company
07.2022 - 04.2023

Technical Support Technician

Air Lift Company
08.2015 - 07.2022

Field Technician

Modernistic Cleaning & Restoration
06.2014 - 08.2015

Yellow Belt - Six Sigma

Six Sigma Online

Associate of Applied Science - Welding Technology

Lansing Community College

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Kevin Pung