Kevin Quigley
3310 SE Golden Ave,KS
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager
Olive Garden
Topeka, KS
10.2019 - Current
- Prepared annual budgets with controls to optimize profitability and drive sales.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Drove guest satisfaction while increasing staffing and focused on a guest first culture.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized operational excellence mentoring the management team by gaving consistent 1 on 1's.
- Reduced bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Designed modern employee recognition program which boosted productivity and improved morale.
Service Manager
Olive Garden
Lakewood, CO
08.2016 - 10.2019
- Reviewed daily sales and made adjustments to increase sales year over year by 11%.
- Held monthly meetings with certified trainers to increase salesmanship and guest satisfaction.
- Monitored team performance, adhered to service standards and provided valuable feedback.
- Set and administered department budgets for expenditures, materials and labor.
- Trained and developed personnel to improve safety, employee relations and resolve guest relations issues.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
District Manager
Dunkin Donuts
Las Vegas, NV
01.2007 - 07.2016
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Supervised 19 locations in 4 states to enforce high-quality standards of operation.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Built positive and productive relationships with store and field leadership.
Education
High School Diploma -
Bethpage Senior High School
Bethpage, NY06.1991
Skills
- People Development
- Business Leadership
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Financial Statement Review
- Hiring and Onboarding
- Profit and Loss Control
- Guest Satisfaction
Hobbies
World traveler, reading books, played Ice Hockey.
Timeline
General Manager
Olive Garden
10.2019 - Current
Service Manager
Olive Garden
08.2016 - 10.2019
District Manager
Dunkin Donuts
01.2007 - 07.2016
High School Diploma -
Bethpage Senior High School
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