Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Rafferty

Bountiful,UT

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

8
8
years of professional experience

Work History

Shop Assistant

Servpro
Bountiful, UT
09.2024 - Current
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
  • Conducted regular vehicle inspections to identify potential problems or issues.
  • Managed daily operations of the fleet department including staffing, scheduling and performance management.
  • Negotiated contracts with suppliers for parts, services,
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
  • Operated pallet jacks to move inventory within the warehouse.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.

Lead Supervisor

Servpro
Bountiful, UT
06.2023 - Current
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Trained new hires on company policies, procedures, and processes.
  • Supervised, trained and guided team by coaching on daily activities.
  • Inspected and assessed water damage in residential homes.
  • Performed demolition of affected materials, such as drywall, flooring, and insulation.
  • Installed drying equipment to restore humidity levels within the home.
  • Repaired damaged walls, floors, ceilings, and other structures within the residence.
  • Removed debris from work area after each job was completed.
  • Educated customers on best practices for preventing future water damages.
  • Worked closely with subcontractors when needed during larger projects.
  • Used forklifts, pumping equipment and air compressors frequently.
  • Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.

Key Manager

Texas Roadhouse
Spanish Fork, UT
06.2021 - 06.2023
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Informed customers of daily specials and menu changes.
  • Brought food and beverages to the table in a timely manner.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.

Area Maintenance Manager

Texas Roadhouse
, Utah
06.2019 - 06.2021
  • Ensured safety protocols were adhered to when performing maintenance tasks.
  • Maintained records of work orders, service requests, and other related documentation.
  • Provided technical guidance and support to employees regarding the repair and maintenance of facility systems.
  • Trained staff in proper use of tools, equipment, materials, and safety procedures.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Assisted in the installation of new machinery and equipment.

Supervisor

Mickelsen Construction/Trimlight
, UT
06.2016 - 06.2020
  • Inspected work areas for safety issues before beginning any task.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Transported materials from one site location to another using trucks or trailers.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Loaded pallets onto trailers for shipment.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.

Education

Associate of Arts - Business Administration And Management

University of Florida
Gainesville, FL
04-2004

High School Diploma -

Admiral Farragut Academy Prep School And Boarding
St. Petersburg, FL
05-2002

Associate of Arts - Ministry

Liberty University
Lynchburg, VA

Skills

  • Team Management
  • Motivational Techniques
  • Staff Management
  • Business Development
  • Data Analytics
  • Process Improvement

Timeline

Shop Assistant

Servpro
09.2024 - Current

Lead Supervisor

Servpro
06.2023 - Current

Key Manager

Texas Roadhouse
06.2021 - 06.2023

Area Maintenance Manager

Texas Roadhouse
06.2019 - 06.2021

Supervisor

Mickelsen Construction/Trimlight
06.2016 - 06.2020

Associate of Arts - Business Administration And Management

University of Florida

High School Diploma -

Admiral Farragut Academy Prep School And Boarding

Associate of Arts - Ministry

Liberty University

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Kevin Rafferty