Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Rakoci

Information Technology
Hermitage,PA

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, highly satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Specialist/ Technician

NELLCOM TECHNOLOGIES
4 2021 - Current
  • Hardware/ software technician/ on-site and remote help desk
  • Diagnose and repair desktops, laptops, laserjet printers and mobile devices
  • Networking
  • Imaging and data recovery
  • Microsoft Windows 7-11, Microsoft licensing, M365 account creation with two-factor security, Microsoft One Drive, Google Drive, Apple iCloud, Kaseya, Azure AD, Active Directory, Apple Mac OS, iOS, iPad OS, Android OS, Dell, HP, Lenovo, Acer, Toshiba plus any and all manufacturers
  • Connect-wise, IT Glue, MS Teams, Acronis
  • Provide excellent customer service in-house, on-site and remotely.

I.T. Support Specialist

INDEPENDENT TECHNOLOGY CONSULTANT
05.2008 - Current
  • Technician and Instruction for residential and business clients


I.T. Support Specialist / Technician

STAR TECH, INC.
  • Help desk, including phone and travel for technical support and instruction
  • Build and configure company white-box systems, software and peripherals
  • Service all makes and models of desktops, laptops, servers, including software and peripheral installations
  • Experience in VoIP, LAN/WAN, TCP/IP, Virtual Machine, VMWare Fusion, Norton Ghost, Acronis and wireless networking applications
  • Cable installations cat-5 and other networking including wireless access points (POE)
  • Experience with medical carts and equipment / software used in hospitals and pharmacies, proprietary software applications for business, school and residential
  • Microsoft, Apple/ Macintosh
  • Responsible for high quality customer service and support
  • Excellent organizational skills and problem solving.

Inside Sales Manager

STAR TECH, INC.
09.2006 - 04.2008
  • Manager and supervisor for retail, business, and educational Information Technology sales
  • Certified in Microsoft licensing
  • In charge of retail store operations
  • Manage reseller and wireless internet sales division
  • Exceptional customer service and support.

Inside Sales Manager

STAR TECH, INC.
11.2001 - 06.2004
  • Manager and supervisor for retail, business, and educational Information Technology sales
  • Certified in Microsoft licensing
  • In charge of retail store operations
  • Manage reseller and wireless internet sales division
  • Exceptional customer service and support.

Education

Real Estate License -

Professional Institute of Real Estate

Refrigeration/ HVAC -

E.T.I. TECHNICAL COLLEGE

Skills

    Software/ AI

    Microsoft/ PC

    Mac/ iOS systems

    Desktop/ Remote support

    Data Recovery

    Printer troubleshooting

    Cloud computing

Certification

Microsoft Software License- Education

Timeline

I.T. Support Specialist

INDEPENDENT TECHNOLOGY CONSULTANT
05.2008 - Current

Inside Sales Manager

STAR TECH, INC.
09.2006 - 04.2008

Inside Sales Manager

STAR TECH, INC.
11.2001 - 06.2004

IT Specialist/ Technician

NELLCOM TECHNOLOGIES
4 2021 - Current

I.T. Support Specialist / Technician

STAR TECH, INC.

Real Estate License -

Professional Institute of Real Estate

Refrigeration/ HVAC -

E.T.I. TECHNICAL COLLEGE

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Kevin RakociInformation Technology