Kevin Ray
Holly Springs,NC
Summary
Experienced Restaurant Owner/Operator recognized for maximizing productivity and ensuring efficient operations. Expertise in menu development, cost control, and staff training leads to enhanced profitability. Strong leadership and communication skills drive team performance and elevate customer satisfaction.
Overview
27
27
years of professional experience
Work History
Owner
The Big Easy Oven + Tap
Cary, NC
05.2011 - Current
- Managed all aspects of restaurant operations, including hiring, accounting, and ordering.
- Oversaw daily functions of a bustling restaurant and bar environment.
- Developed and implemented innovative menu offerings to enhance customer satisfaction.
- Ensured compliance with health and safety regulations across the establishment.
- Cultivated relationships with local suppliers to source quality ingredients.
- Streamlined inventory management processes to minimize waste and reduce costs.
- Coordinated effective marketing strategies to promote events and special promotions.
- Fostered positive team culture through regular communication and feedback sessions.
Manager
Sunset Grill
06.2005 - 04.2011
- Supervised daily operations and staff activities to optimize workflow efficiency.
- Trained new employees on menu items and service protocols to enhance performance.
- Implemented stringent safety and sanitation practices in food handling procedures.
- Resolved customer inquiries and service issues promptly to maintain satisfaction.
- Coached team members to improve job performance and operational standards.
- Enforced customer service standards to ensure quality and expedite issue resolution.
- Managed bar and kitchen operations effectively as shift leader.
- Assisted owner with daily business operations to streamline management processes.
Bartender
Bonefish Grill
Cary, NC
01.2003 - 06.2006
- Delivered exceptional customer service, fostering strong relationships with patrons.
- Trained new bartenders on techniques and menu offerings to ensure consistency.
- Processed cash transactions and payments efficiently, enhancing guest experiences.
- Executed opening and closing duties, including restocking supplies for optimal operations.
Manager
California Pizza Kitchen
05.2001 - 01.2003
- Oversaw daily restaurant operations, focusing on staff supervision and scheduling efficiency.
- Implemented health and safety protocols to ensure compliance with regulations.
- Trained new team members on service standards and operational procedures.
- Coordinated inventory management and streamlined supply ordering processes.
- Resolved customer complaints to maintain high levels of guest satisfaction.
- Conducted regular performance reviews to identify staff improvement areas.
- Monitored food preparation methods and presentation to uphold quality standards.
General Manager
Texas Steakhouse + Saloon
01.1999 - 05.2001
- Oversaw daily operations in high-volume restaurant, achieving optimal service efficiency.
- Managed recruitment, training, and performance evaluations to enhance team productivity.
- Developed and executed operational policies to improve workflow effectiveness.
- Ensured compliance with health and safety regulations to maintain customer trust.
- Coordinated inventory management and supply chain logistics to reduce waste.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
Education
Bachelor of Science - Business Management
College Of Charleston
Charleston, SC07-1998
Some College (No Degree) - Business Management
NCSU
Raleigh, NCSkills
- Creative problem solving
- Leadership and teamwork
- Organizational skills
- Operational management
- Menu development and inventory control
- Cost reduction strategies
- Conflict resolution
- Customer relationship management
- Financial analysis and monitoring
- Purchasing and cost control
- Team management
Timeline
Owner
The Big Easy Oven + Tap
05.2011 - Current
Manager
Sunset Grill
06.2005 - 04.2011
Bartender
Bonefish Grill
01.2003 - 06.2006
Manager
California Pizza Kitchen
05.2001 - 01.2003
General Manager
Texas Steakhouse + Saloon
01.1999 - 05.2001
Bachelor of Science - Business Management
College Of Charleston
Some College (No Degree) - Business Management
NCSU