Kevin Reed
Carrollton
Summary
Dynamic professional with extensive experience as a Shop Owner at Raven Road Marine Services, LLC, excelling in customer service and strategic project planning. Successfully developed a customer loyalty program, enhancing repeat business, while implementing effective inventory management practices. Proficient in marine engine repair and committed to delivering exceptional results in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Shop Owner
Raven Road Marine Services, LLC
Carrollton
03.2022 - Current
- Created a customer loyalty program to reward repeat customers.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Organized special events such as promotional days or discounts to boost sales.
- Updated point-of-sale systems with accurate product information.
- Maintained inventory levels by ordering stock as needed.
- Inspected merchandise before stocking it on shelves or selling it online.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Reviewed financial statements regularly to assess profitability of operations.
- Performed regular maintenance checks on equipment used in the shop.
- Developed and implemented marketing strategies to increase sales.
- Analyzed sales data to identify opportunities for growth.
- Handled customer inquiries, complaints, and returns professionally.
- Planned in-store displays to attract shoppers and promote products.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Provided excellent customer service to ensure customer satisfaction.
- Researched industry trends to stay current on market changes.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
General Manager
Schenerlein & Sligar, Inc.
Steubenville
09.2015 - 05.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Sheet Metal Worker
Sheet Metal Workers Local 33 Akron
Massillon
08.2001 - 03.2015
- Repaired and maintained existing equipment using welding, soldering, brazing, riveting, and other techniques.
- Trimmed excess material from edges of formed parts using snips or power saws.
- Used oxyacetylene torch for welding operations when necessary.
- Constructed frames by bending flat sheets into specified shapes using hammers or press brakes.
- Inspected finished products for conformance to quality standards before shipping them to customers.
- Fabricated sheet metal products according to customer specifications and drawings.
- Checked accuracy of parts with measuring instruments such as calipers and rulers.
- Worked with a variety of metals including aluminum, steel, stainless steel, copper and brass.
- Ensured compliance with safety regulations while performing job duties.
- Applied sealants to joints between sections of sheet metal ducts.
- Operated machinery such as shears, brakes, presses, punches, notchers and forming machines to shape sheet metal parts.
- Installed ductwork systems for ventilation in commercial buildings.
- Assisted fabricators with layout measurements and marking guidelines on materials prior to fabrication process.
- Assembled ducts from prefabricated sections using screws or bolts.
- Maintained a safe working environment by adhering to OSHA standards.
- Cut sheets of metal into required shapes using hand tools or powered cutting tools.
- Operated heavy machinery to prepare metal products according to customer specifications.
- Used power tools to grind, sand and polish metals, plastics and wood products.
- Interpreted blueprints and schematics to determine duct placement.
- Coordinated with other trades, such as plumbing and HVAC, to complete projects efficiently.
Education
GED -
Carrollton High School
Carrollton, OH10-1998
Some College (No Degree) - Sheet Metal Apprenticeship
Owens Community College
Perrysburg, OHSkills
- Customer service
- Inventory management
- Business operations
- Strategic project planning
- Small business operations
- Problem solving
- Marine engine repair
- Heating systems
- Cooling systems
- Preventative maintenance
- Electrical motor rebuilding
- OSHA
- Welding and fabrication
- Diagnostics
Timeline
Shop Owner
Raven Road Marine Services, LLC
03.2022 - Current
General Manager
Schenerlein & Sligar, Inc.
09.2015 - 05.2024
Sheet Metal Worker
Sheet Metal Workers Local 33 Akron
08.2001 - 03.2015
GED -
Carrollton High School
Some College (No Degree) - Sheet Metal Apprenticeship
Owens Community College
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