Kevin Reed
Livermore
Summary
Seasoned Senior Technician with comprehensive background in troubleshooting, repairing and maintaining various technical systems. Skilled at diagnosing complex issues, providing effective solutions and training junior team members. Demonstrated ability to improve operational efficiency through innovative process improvements. Notable strengths include problem-solving, leadership skills and commitment to quality service.
Overview
25
25
years of professional experience
Work History
Sr. Technician Maintenance
Verizon Business
11.2015 - Current
- Tested, diagnosed and resolved technical issues in network systems promptly.
- Collaborated with team members to improve service delivery processes.
- Assisted in training junior technicians on company protocols and tools.
- Ensured compliance with safety standards during installations and repairs.
- Documented service requests and resolutions in the company database accurately.
- Managed inventory of tools and equipment for efficient operations.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems.
- Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
- Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
- Created detailed reports outlining the causes of malfunctions and recommended resolutions.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Installed new components or replaced defective parts to restore functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Operate and perform routine preventative maintenance on emergency generators and their fuel systems, ATS/Switchgear, UPS, Building Management Systems, DC Plants/Batteries/Rectifiers, HVAC, and Fire Protection/Suppression systems, and properly document the work performed.
- Ensure proper alarm function and respond to alarms indicating facility troubles.
- Perform repairs and oversee the repair of faulty equipment while maintaining power to critical loads.
- Assist Engineering with design of new installations, design review or upgrades to facility equipment.
- Maintain clean, neat, safe and reliable building infrastructure.
- Meet state inspectors for facility audits, and ensure the facility is in compliance with OSHA and state regulations.
- Maintain as-built drawings, and record all changes accordingly.
- On call 24/7.
Area Superintendent
Signal Heating and Air Conditioning
Livermore
02.2001 - 11.2015
- Oversaw daily operations for 50+ full-time employees.
- Managed 20+ residential and commercial sites, including material ordering, labor coordination, invoicing, and delivery scheduling.
- Supervised daily operations across multiple construction sites.
- Managed and installed HVAC systems, roofing and roof flashing, electrical wiring, plumbing, low voltage HVAC controls and multi zone systems.
- Coordinated schedules and resources for project teams efficiently.
- Ensured compliance with safety regulations and quality standards.
- Conducted regular site inspections to monitor progress and safety.
- Ensured that all personnel were properly trained in safety protocols.
- Set performance goals for employees under supervision.
- Recruited, hired, trained, evaluated, and supervised personnel in the area.
- Tracked inventory levels of materials used in the area's operations.
- Attended and participated in progress and project meetings.
Education
High School Diploma -
Granada High School
Livermore, CA06-1998
Associate of Science -
Las Positas College
Livermore, CASkills
- Emergency repairs
- Preventive maintenance
- Inventory management
- Customer relationship management
- Team collaboration
- Problem solving
- Troubleshooting and resolution
References
Brian Wallace. Local Mgr. Network Operations. Verizon Business
Mobile (925) 595-1406. Brian.wallace@verizon.com.
Larry Amos. Chief Engineer Harvest Properties
Mobile (415) 680-5447. Lamos@harvestproperties.com.
Aaron Mckee. Sr. Engineer CSLT-NTWK Construction.
Mobile (510)376-6818. Aaron.mckee@verizon.com
Anish Partap Coresite. Shift Mgr
Mobile (209)641-2636. anish.partap@gmail.com
Timeline
Sr. Technician Maintenance
Verizon Business
11.2015 - Current
Area Superintendent
Signal Heating and Air Conditioning
02.2001 - 11.2015
High School Diploma -
Granada High School
Associate of Science -
Las Positas College