Kevin Riano
Katy,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Coordinator
Group1automotive
06.2023 - 02.2024
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
Delivery Manager Assistant
H&M Cargo
03.2022 - Current
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Planned delivery routes according to traffic, weather and types of delivery.
- Scheduled regular equipment and fleet maintenance.
- Coordinated efficient routes and schedules for 5 to 10 drivers team.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Project Manager and Sales
Bloncatx
01.2020 - 03.2022
- Generated weekly and monthly status reports for helpful progress tracking.
- Maintained open communication by presenting regular updates on project status to customers.
- Identified and resolved risks to minimize project disruption.
- Monitored project progress, identified risks and took corrective action as needed.
- Documented project progress to fulfill project requirements and establish traceability.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
No Degree - Professional English And Life Skills Certificate
BYU Pathwayconnect
Utah09.2022
Skills
- Dispute Mediation
- Guest Relations
- Product and Service Sales
- Customer Service
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote Customer Service Coordinator
Group1automotive
06.2023 - 02.2024
Delivery Manager Assistant
H&M Cargo
03.2022 - Current
Project Manager and Sales
Bloncatx
01.2020 - 03.2022
No Degree - Professional English And Life Skills Certificate
BYU Pathwayconnect
Similar Profiles
Desmin MerrellDesmin Merrell
Brand Specialist at Group1AutomotiveBrand Specialist at Group1Automotive
Lafranzis CoxLafranzis Cox
F&I Clerk at Group1AutomotiveF&I Clerk at Group1Automotive
Brandon GrayBrandon Gray
Automotive Service Advisor at Lexus of Santa Fe/ Group1AutomotiveAutomotive Service Advisor at Lexus of Santa Fe/ Group1Automotive