Kevin Rice
Fredericksburg,VA
Summary
Proven leader and efficient problem-solver, I leveraged operations management and customer service skills to enhance White's Portable Toilets' route efficiency and client satisfaction.
In the Marine Corps, I excelled in team collaboration and decision-making, significantly in the training of new Marines in the field of Combat Engineers.
My expertise in direct sales and vendor relations drove substantial growth for G. L. White, LLC, establishing a strong costumer base.
Overview
31
31
years of professional experience
Work History
Small Business Owner
Myself / G. L. White, LLC
11.2016 - 01.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Route Manager
White's Portable Toilets
12.1998 - 11.2016
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Reduced fuel costs through strategic route planning and vehicle maintenance.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Marine
USMC
04.1993 - 04.1997
- Combat Engineer - Demolitions instructor
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Oak Hill High School
Oak Hill, WV06.1991
Skills
- Vendor Relations
- Planning and execution
- Operations Management
- Staff hiring
- Customer Service
- Decision-Making
- Customer Relations
- Direct Sales
Timeline
Small Business Owner
Myself / G. L. White, LLC
11.2016 - 01.2024
Route Manager
White's Portable Toilets
12.1998 - 11.2016
Marine
USMC
04.1993 - 04.1997
High School Diploma -
Oak Hill High School
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