Kevin Richards
Apopka,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Sales and Leasing Consultant
Maserati Alpha Romeo
04.2024 - Current
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained strong and well-managed online presence to successfully market community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
CSR
Dispatch
06.2019 - 01.2020
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked and secured package loads
Motor Coach Operator
Greyhound Lines Incorporated
01.2018 - 05.2019
- Promoted vehicle safety by conducting an internal and external visual inspection on coach by pre- testing all safety devices and controls to ensure vehicle safety requirements complied with company policies and regulations set forth by Greyhound and the law
- Reported any mechanical problems encountered with vehicles Obeyed all local ad DOT traffic rules and regulations
- Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times
- Safely, courteously and efficiently transported passengers between destinations while following prescribed routes
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
- Provided noteworthy customer service including collecting fares and offering schedule and route information, boarded and de-boarded disable passenger using accessibility lift
- Maintained safe and timely route completions.
- Helped elderly and disabled passengers board and exit bus.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Handled passenger emergencies or disruptions.
Construction Laborer
Parthenium Homes
04.2016 - 01.2018
- Conducted hydrostatic water testing
- Repaired and tested fire hydrants
- Monitored inventory and reported items to be restocked for each job
- Operated equipment such as front-end loader, bulldozer, dump truck and excavator
- Aided crews in joining, wrapping and sealing sections of pipe
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Customer Service Representative & Sales Associate
New York Sports Club
07.2015 - 03.2016
- Inspected gym for sanitation and safety issues, opened club daily at 5:00 am
- Maintained and build rapport with all customers and co-workers assisting with check-ins
- Resolved customer account request and queries at point of sale transactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Lot Supervisor & Salesman
Millennium Toyota
01.2013 - 11.2014
- Developed and maintained relationships with customers
- Worked with customers to arrange for financing options.
- Ensured parking areas were clean and orderly to maximize space usage
- Performed equipment safety checks prior to departure
- Performed maintenance on cars in storage in order to protect tires, batteries, and exteriors from deterioration
- Lift, position, and remove barricades in order to open or close parking areas.
Shop Foreman
Quiksilver Wheel Repair Pros
01.2008 - 11.2012
- Provided an efficient and prompt service to all customers to attract new customer and retain existing customers
- Retrieving, receiving and delivering wheels
- Tending to bend cracks and all cosmetic imperfections to ensure that every wheel returns to the state it was in as it left the factory
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Reconciling invoices and updating customer accounts
- Supervised team members to maximise the use of all available resources to boost productivity and work quality, and managing performance using the tools available including progress summaries and retraining as needed.
Shift Supervisor
New Faces Development Centre
01.2007 - 08.2012
- Explain products or services and prices, and answer questions from customers
- Maintain records of contacts, accounts, and orders
- Adjust sales scripts to better target the needs and interests of specific individuals
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Lead team members and performs daily team member functions
- Motivated team members' performance for productivity and quality.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
N/A - Biology
Queens Borough Community College
Queens, NYSkills
- CDL B
- Customer relations
- Inbound and Outbound Calling
- Conflict mediation
- Sales
- Marketing
Timeline
Sales and Leasing Consultant
Maserati Alpha Romeo
04.2024 - Current
CSR
Dispatch
06.2019 - 01.2020
Motor Coach Operator
Greyhound Lines Incorporated
01.2018 - 05.2019
Construction Laborer
Parthenium Homes
04.2016 - 01.2018
Customer Service Representative & Sales Associate
New York Sports Club
07.2015 - 03.2016
Lot Supervisor & Salesman
Millennium Toyota
01.2013 - 11.2014
Shop Foreman
Quiksilver Wheel Repair Pros
01.2008 - 11.2012
Shift Supervisor
New Faces Development Centre
01.2007 - 08.2012
N/A - Biology
Queens Borough Community College
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