Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Rivera

St. Cloud,FL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Server

Pho Haven
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Team Lead

Panera Bread
11.2021 - 05.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Adjusted equipment to meet different productivity levels.
  • Cash Handling Experience
  • Janitorial Experience
  • Working in a fast paced environment.


Customer Service Associate

CVS
06.2021 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Tohopekaliga High School
Kissimmee, FL
05.2023

Skills

  • Hospitality Service Expertise
  • Setup and Takedown
  • Billing and Payment Processing
  • Bus Tables
  • Performance Improvement
  • Beverage Preparation
  • Contamination Prevention
  • Adaptable and Flexible
  • Cool Under Pressure
  • White Glove Service
  • Cash Register Operations
  • Warm and Friendly
  • Regulatory Compliance
  • Order Accuracy
  • Ability to Lift 30 Pounds

Timeline

Server

Pho Haven
06.2023 - Current

Team Lead

Panera Bread
11.2021 - 05.2023

Customer Service Associate

CVS
06.2021 - 09.2021

High School Diploma -

Tohopekaliga High School

Similar Profiles

CREATE PROFILE
Kevin Rivera