Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
KEVIN ROBERTS

KEVIN ROBERTS

Asheville,NC

Summary

Hardworking Service Specialist skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pest Elimination Service Specialist

Ecolab
10.2022 - Current
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Demonstrated increased knowledge of company products and equipment.
  • Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.

Service Manager

Moxie Pest Control
07.2020 - 09.2022
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Education

High School Diploma - General Studies

Westview High School, Portland, OR
06.2010

Skills

  • Microsoft Excel
  • Google Docs
  • Troubleshoot Malfunctions
  • Product and Service Understanding
  • Equipment Maintenance
  • Equipment Dismantling
  • Training Junior Team Members
  • Customer Feedback
  • Task Concentration
  • Chemical Applications
  • Order Parts
  • CAD Software
  • Handheld Computer Device Software
  • Microsoft Office
  • Microsoft Windows
  • Natural Pesticides
  • Critical Thinking
  • Time Management
  • Apple macOS
  • Microsoft Outlook
  • Facilities Painting and Repair
  • Customer Account Management
  • Hand and Power Tool Operation
  • Corrective Actions
  • Customer Loyalty
  • Quality Control Analysis
  • Training Classes
  • Customer Service and Assistance
  • Speaking

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team of 24 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Pilot (Private/Instrument) Training -8 months
  • Pest Elimination Certified Applicator License - First Try

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pest Elimination Service Specialist - Ecolab
10.2022 - Current
Service Manager - Moxie Pest Control
07.2020 - 09.2022
Westview High School - High School Diploma, General Studies

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KEVIN ROBERTS