Kevin Roberts
Bountiful,UT
Summary
Seeking a position where I am provided the best supportive environment for me to provide world class service assisting people to find the perfect solutions for their needs. I excel at building teams of committed, and cohesive individuals, evaluating individual skills and determining the best method to successfully achieve results. I am very experienced with customer service solutions, scheduling, public speaking, reporting, project management and profitability.
Overview
19
19
years of professional experience
Work History
Patient Relations Specialist
University Of Utah Hospitals And Clinics
03.2021 - Current
- Greet and direct patients to their correct destinations both in person and over the phone. Anticipate the needs of the patients and guests then responds in an accurate and timely manner.
- Schedule patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
- Complete patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtain and documents missing information required for registration.
- Monitor patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Act as a liaison between patients, guests, back office staff and providers.
Store Manager
Destination XL
11.2018 - Current
- Build a superior customer-focused sales team by providing training, selling skills, behaviors, and operational procedures
- Deliver on-going coaching and counseling, creating succession plans, and effectively managing performance and corrective action processes
- Ensure each customer is welcomed in a warm and genuinely sincere manner and going above and beyond the customer's initial requests
- Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into DXL Group "fans" by encouraging return visits
Driver
Uber
02.2018 - 10.2018
Ensure the safety of all riders.Pick up patrons and greet them when they enter vehicle.Provide a safe place for riders to be picked up and dropped off.Provide a safe driving experience for riders and get them to their destinations.
Mortgage Professional II
Mr Cooper Nationstar Mortgage
10.2017 - 02.2018
- Present personalized loan solutions that are designed to help meet lifetime goals.
- Listen actively, engage potential clients, and build relationships
- Recommend loan products that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile, and preferences
- Build a book of business by choosing clients and the best market to pursue
Mortgage Banker
Lend Plus
02.2016 - 10.2017
- Originate residential mortgage loans
- Take loan applications and conduct phone qualifications
- Offer professional guidance and support to customers
- Provide solutions tailored to customer needs
- Foster relationship between customer and company.
Sales Agent
Americor
10.2015 - 02.2016
- Provide world class lead generation
- Foster an outstanding customer service environment
- Achieve or exceed live-transfer goal
- Demonstrate superb quality assurance control
Store Manager
CVS Caremark
08.2014 - 12.2014
- Engaged, listened, and set the performance expectation
- Documented skills, behavior, and training of each team member
- Created, implemented action plans and strategies to develop
- Reviewed progress and held team members accountable
- Completed Pharmacy operations and policies training
- Responsible for setting weekly ad/circular & merchandising to company guidelines
- Conducted interviews and hiring procedures in accordance with company policies
- Developed staff by conducting role-plays and active coaching
General Manager
Staples Inc
05.2005 - 08.2014
- Engaged, listened, and set the performance expectation
- Documented skills, behavior, and training of each team member
- Created, implemented action plans and strategies to develop associates
- Reviewed progress and held team members accountable
- Loss prevention & safety training during armed robberies, burglary.
- Stopping theft, securing assets, partnering with law enforcement
- Delivered consistent positive financial results through efficient management and execution
- Selected and developed managers, coaching them to interview, orient and develop talent to drive sales, control expenses, and achieve goals.
- Able to recognize, anticipate and confront performance issues and take appropriate and timely corrective action in partnership with and in accordance with human resource guidelines.
- Consistently exceeded performance expectations in customer service scores, profitability, and sales.
Education
Associate of Arts - Liberal Arts
Santiago Canyon College
Orange2005
High School Diploma -
St. Margaret's Episcopal School
San Juan Capistrano, CA1997
Skills
- Creating solutions
- Project planning
- Excellent interpersonal and listening skills
- Ability to explain complex information simply and clearly
- Mentoring and developing a strong bench of talent
- Ability to network and establish relationships
- Evaluating and recognizing talent/how to apply it best
Affiliations
Hiking and campingNational Park enthusiast Boy Scouts of America
Timeline
Patient Relations Specialist
University Of Utah Hospitals And Clinics
03.2021 - Current
Store Manager
Destination XL
11.2018 - Current
Driver
Uber
02.2018 - 10.2018
Mortgage Professional II
Mr Cooper Nationstar Mortgage
10.2017 - 02.2018
Mortgage Banker
Lend Plus
02.2016 - 10.2017
Sales Agent
Americor
10.2015 - 02.2016
Store Manager
CVS Caremark
08.2014 - 12.2014
General Manager
Staples Inc
05.2005 - 08.2014
Associate of Arts - Liberal Arts
Santiago Canyon College
High School Diploma -
St. Margaret's Episcopal School
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