Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Robeson

Dover,DE

Summary

Dedicated and organized Operations Manager with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Ambulnz
Dover, DE
01.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Enforced federal, state, local and company rules for safety and operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Operations Manager

Mid-Atlantic Care
Dover, DE
08.2021 - 01.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Operations Supervisor

Lifestar
Seaford, DE
06.2014 - 08.2021
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Directed employees on how to use equipment properly and safely.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Education

Honors

Dover High School
Dover, DE
06-1996

Skills

  • Contract Management
  • Document Control
  • Inventory Management
  • Marketing
  • Incidents management
  • Customer Service
  • Customer Retention
  • Labor Relations
  • Organizational Management
  • Health and safety compliance
  • Contract Negotiation
  • Goal attainment
  • Staff Development
  • Staff Management
  • Team Building/Leadership
  • Project Leadership
  • Solutions Development
  • Client Relations
  • Multi-site operations
  • Operations Management

Certification

EMT 2009-Current

NREMT 2009-Current

CPR 2009-Current

AHA CPR instructor Feb 2024-Current

Timeline

Operations Manager

Ambulnz
01.2023 - Current

Operations Manager

Mid-Atlantic Care
08.2021 - 01.2023

Operations Supervisor

Lifestar
06.2014 - 08.2021

Honors

Dover High School

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Kevin Robeson