Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Robles

Springfield,VA

Summary

Dedicated health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

DME Liason

Orthovirginia
Mclean, VA
07.2019 - Current
  • Ensure orders placed by providers were correct to their referral requests.
  • Communicate to co-workers about special requests or adjustments for customers with disabilities.
  • Fielded over 15 phone calls with clients about DME, answering questions and inquiries regarding scheduled fitting accommodations for custom braces.
  • Developed long-lasting partnerships with representative leaders, vendors and orthopedic companies with active engagement, exemplary communication and consistent issue resolution.
  • Contacted clients in person, by phone or by email to ascertain compliance with required demographics for custom orders.

Operative Support Specialist

INOVA Health System, Fairfax Hospital
Falls Church, VA
01.2015 - 07.2019
  • Create safe environments for patients by inspecting instruments ready for surgical use for over 50 surgical cases daily.
  • Communicate with head surgeons and nurses to provide efficient transaction from surgical procedure to post operative care.
  • Respond to issues involving anesthetic equipment and surgical equipment.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Monitored systems in operation and input commands to troubleshoot areas.

Patient Transporter

Crothall - Fairfax Hospital
Falls Church, VA
11.2013 - 12.2014
  • Establish communication with co-workers to regulate efficient task times when working with same patient.
  • Transported over 20 patients daily to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Provided transportation services for at risk patients in hospital environment using appropriate equipment and security protocols.

Education

Bachelor of Science - Social Work

George Mason University
Fairfax, VA
12.2023

Associate of Science - Social Work

Northern Virginia Community College
Annandale, VA
05.2021

High School Diploma -

Annandale High School
Annandale, VA
06.2013

Skills

  • Software Proficiency
  • MS Office Suite (Word, Excel, PowerPoint, Access)
  • Health Care System
  • Quality Patient Care
  • Health Service Referrals

Timeline

DME Liason

Orthovirginia
07.2019 - Current

Operative Support Specialist

INOVA Health System, Fairfax Hospital
01.2015 - 07.2019

Patient Transporter

Crothall - Fairfax Hospital
11.2013 - 12.2014

Bachelor of Science - Social Work

George Mason University

Associate of Science - Social Work

Northern Virginia Community College

High School Diploma -

Annandale High School

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Kevin Robles