Kevin Rocha
Brownsville,TX
Summary
Knowledgeable Wheeled Vehicle Mechanic successful in performing preventive maintenance. Exceptional technical expertise with proficiency in diagnostics and repair. Incredibly talented in performing critical repairs quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Army Wheeled Vehicle Mechanic (91B)
United States Army Reserve
06.2019 - Current
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
- Oversee the vehicle’s electrical systems, which includes wiring harness, starting and charging systems.
- Inspect, service, maintain, repair, replace, adjust, and test wheeled vehicles, material handling equipment systems, subsystems and components, and automotive electrical systems.
- Also tasked with performing wheeled vehicle recovery operations, such as when a vehicle becomes disabled during on en route to a mission or other assignment.
- Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
- As well as inspect items for quality, damage, or overall performance.
- Perform minor maintenance of tools, parts and equipment monthly.
- Conduct periodic inventories and assist in efficient storage and arrangement of materials.
- Maintain issue/turn-in records manually and/or electronically.
- Enhanced vehicle performance by conducting routine maintenance and repairs on various wheeled vehicles.
- Maximized vehicle lifespan with regular preventive maintenance checks and services, reducing overall repair costs.
- Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.
- Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
- Mentored junior mechanics in proper repair techniques and procedures, fostering a culture of continuous learning and improvement.
- Contributed to efficient shop operations by maintaining a clean, organized workspace for optimal productivity.
Workflow Coordinator Supervisor
Advanced Call Center Technologies
10.2021 - 11.2022
- Whereas a workflow coordinator I would clarify, track, and document my business processes with interconnected flow charts that pinpoint inefficiencies, opportunities for growth, and project bottlenecks.
- Enhanced team productivity by assigning tasks based on individual strengths and monitoring progress.
- Reduced project completion times with the implementation of effective time management strategies.
- Managed multiple projects simultaneously, ensuring timely delivery within budget constraints.
- Provided training to new employees on workflow processes and software tools, boosting their performance levels quickly.
Supervisor
Advanced Call Center Technologies
10.2020 - 01.2021
- Where I would oversee and operate an emergency telecommunication system; managed operation of internal and external communications via telephone and radio.
- Received complaints and requests for service; obtains necessary information and dispatches personnel and/or advises callers of proper contact for assistance or information.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Claims Specialist For Bank of America (BOA)
Advanced Call Center Technologies
10.2019 - 10.2020
- Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing
- Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals
- Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Education
High School -
Lopez Early College High School
Brownsville, TX06.2019
Basics -
Texas Southmost College
Brownsville, TX05.2019
Basics -
The University of Texas Rio Grande Valley
Brownsville, TX08.2018
Skills
- Preventive Maintenance Checks
- Parts Replacement
- Diagnostics and Troubleshooting
- Continuous Learning Attitude
- Time Management Abilities
- Battery Testing and Charging
- Brake System Servicing
- Shop Safety Practices
- Decision Making Abilities
- Leadership
Languages
English
Spanish
Certification
EPA 609 Certification
Timeline
Workflow Coordinator Supervisor
Advanced Call Center Technologies
10.2021 - 11.2022
Supervisor
Advanced Call Center Technologies
10.2020 - 01.2021
Claims Specialist For Bank of America (BOA)
Advanced Call Center Technologies
10.2019 - 10.2020
Army Wheeled Vehicle Mechanic (91B)
United States Army Reserve
06.2019 - Current
High School -
Lopez Early College High School
Basics -
Texas Southmost College
Basics -
The University of Texas Rio Grande Valley
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