Kevin Rodriguez
Independence,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Amazon
Kansas City, Kansas
06.2024 - Current
- Ensured safety protocols were followed at all times while operating machinery.
- Transported goods to designated areas within the warehouse facility.
- Processed returns of defective merchandise as required.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Customer Service Representative
Evolve
Denver, Colorado
05.2024 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Call Center Agent
Teleperformance
Bogota, Colombia
09.2022 - 11.2023
- Reported any technical problems encountered while taking calls to the IT department.
- Developed strong relationships with customers through effective communication skills.
- Followed up with customers regarding their satisfaction with product or service received.
- Managed customer accounts, including updating account information as needed.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Education
High School Diploma -
Ricaurte I.E.D
Bogota, Colombia11-2020
High School Diploma -
Smart Academy
Bogota, ColombiaSkills
- Warehouse Organization
- Storage Organization
- Order Fulfillment
- Cycle counting
- Shipping and receiving
- Call Management
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Customer Service
Languages
- English
- Spanish
Timeline
Warehouse Worker
Amazon
06.2024 - Current
Customer Service Representative
Evolve
05.2024 - 06.2024
Call Center Agent
Teleperformance
09.2022 - 11.2023
High School Diploma -
Ricaurte I.E.D
High School Diploma -
Smart Academy