Kevin Rodriguez
Monroe,NY
Summary
- Dynamic sales professional with a proven track record, enhancing team efficiency and driving productivity. Skilled in customer service and relationship building, I excel in resolving conflicts and upselling products, contributing to significant sales growth. My strong problem-solving abilities and excellent people skills ensure exceptional customer experiences.
- Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
- Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in any role
- Proven ability to manage customer interactions and maintain product displays. Focused on leveraging transferrable skills to contribute effectively in new role.
- Friendly and approachable with passion for fashion and customer service, bringing knowledge of current trends and visual merchandising. Skilled in using point-of-sale systems and maintaining organized displays to enhance shopping experience. Dedicated to providing personalized service and driving sales through strong interpersonal skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rainbow Clothing Store
03.2025 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Management /Manager
Dunkin' Donuts
12.2023 - 03.2025
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs with innovative solutions, optimizing resource allocation, and minimizing waste.
- Led organizational change initiatives that resulted in enhanced business operations and increased employee engagement levels.
- Implemented strategic initiatives that increased overall productivity while maintaining the highest quality standards across all departments.
- Optimized internal processes for better workflow management, resulting in improved efficiency across various departments.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored and coached team members to enhance their skills further, leading to increased levels of responsibility within the organization over time.
Customer Service Representative
Broward Meat And Fish
07.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Associate of Arts - Graphic Design
Miami Dade College
Miami, FL05-2025
Associate of Arts - Fine Arts
Broward College
Fort Lauderdale, FL08-2024
High School Diploma -
McArthur High School
Hollywood, FL07-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Money handling
- Outgoing personality
- Relationship building
- Product sales
- Store opening and closing
- Inventory tracking
- Inventory control
- Sales goals attainment
- Listening skills
- Product knowledge
- Sales team training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Sales Associate
Rainbow Clothing Store
03.2025 - 07.2025
Management /Manager
Dunkin' Donuts
12.2023 - 03.2025
Customer Service Representative
Broward Meat And Fish
07.2022 - 12.2023
Associate of Arts - Graphic Design
Miami Dade College
Associate of Arts - Fine Arts
Broward College
High School Diploma -
McArthur High School
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