Kevin Rogers

• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• I open and closed the store from counting money to doing end of day tasks.
• Worked with commercial accounts to help meet their needs.

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Provided timely, insightful and accurate reports to upper management.
• Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
• Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.

I worked along with owner selling and ordering parts for customers and shops. Everything from opening and closing store to returns, warranties and cores.