Kevin Roth
West Chester,Ohio
Summary
Dedicated and focused applicant seeking an Information Technology position. Highly motivated self-starter with a track record of quickly adapting to new technologies. Background includes high school courses, self-directed learning, and managerial experience gained from one of the largest consumer electronics retailers in the country. Excellent communication and collaboration skills, adept at leading and working effectively with diverse teams. Regarded as a key resource and problem solver by colleagues and supervisors. Deeply committed to continuous learning and growth in the technology field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Micro Center
03.2020 - 11.2024
- Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
- Lead all freight flow and merchandise processing within the department, including tracking of company assets through inventory control and loss prevention best practices
- Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
- Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
- Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
- Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
- Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
- Serve as manager-in-charge during absence of General Manager or other store managers
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Front End Leader
Micro Center
11.2021 - 03.2023
- Installed and maintained Point of Sale equipment such as thin clients, signature pads, printers, and network connections
- Led customer service operations to ensure all customer issues were resolved in a timely manner and in alignment with company policy
- Coached and mentored customer service representatives to improve performance and provided positive reinforcement
- Managed opening and end-of-day processes such as, verifying deposits, change orders, and counting the safe
- Oversaw the execution of ad set and visual merchandising standards within the department
- Participated in front end staffing, training and scheduling activities to ensure competent associates were hired to properly service our customers; communicated any issues to operations management
- Provided regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics were understood and being met
- Participated in and led open and close procedures
- Served as floor leader or manager-in-charge during absence of store managers
Customer Service Representative
Micro Center
03.2020 - 11.2021
- Provided superior service when assisting customers at the point of sale/checkout area; built repeat business through customer satisfaction
- Maintained the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
- Supported store operations by maintaining loss prevention awareness, assisted with store office activities and helped to prepare for physical inventory
- Participated in open and close procedures such as, filling coolers, and stocking
Pizza Maker Lead
Raymond’s Pizza
07.2017 - 03.2020
- Managed food preparation by ensuring accuracy, timeliness, and quality
- Monitored inventory and restocked line items as needed
- Maintained cleanliness and organization of the cooking area
- Maintained a safe and healthy work environment
- Ensured that all food items were stored and rotated properly to prevent spoilage and maintain quality
- Adhered to all health and safety regulations and procedures to maintain a safe and clean work environment
- Provided excellent customer service and addressed any customer concerns or complaints in a professional and courteous manner
Education
High School Diploma - AP Computer Science Principles, AP Computer Science A, AP Cybersecurity, Intro to Computer Science, Graphic Design, Game Design
Lakota East High School
05.2020
Skills
- Self-motivated
- Strong work ethic
- Reliable
- Trustworthy
- Enthusiastic
- Professional communication
- Customer handling
- Relating to people
- Technical expertise
- Critical thinking
- Problem solving
Certification
CompTIA A+
Timeline
Front End Leader
Micro Center
11.2021 - 03.2023
Front End Supervisor
Micro Center
03.2020 - 11.2024
Customer Service Representative
Micro Center
03.2020 - 11.2021
Pizza Maker Lead
Raymond’s Pizza
07.2017 - 03.2020
CompTIA A+
High School Diploma - AP Computer Science Principles, AP Computer Science A, AP Cybersecurity, Intro to Computer Science, Graphic Design, Game Design
Lakota East High School
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