Summary
Overview
Work History
Education
Skills
Additional Information - Professional Achievement
Timeline
Generic

Kevin Rougeau

Port Neches,Texas

Summary

Taper Design Specialist with over 20 years of experience in delivering innovative roofing solutions and technical support. Proficient in Microsoft Access, Visual Basic, and system analysis, leveraging these skills to enhance project outcomes and client satisfaction. Demonstrates a visionary approach in optimizing roofing systems. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

34
34
years of professional experience

Work History

TAPER DESIGN SPECIALIST

GAF Materials Corporation
06.2005 - 02.2025
  • Provide technical support for wind design of roofing systems and wind calculations.
  • Supporting GAF Territory Managers, AIS, and other GAF departments.
  • Providing technical support for UL (Underwriters Laboratory) of roofing systems.
  • Providing technical support for architects, contractors, engineers, commercial property owners and homeowners.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.

PARTS MANAGER

Keating Young Motor Company
02.2005 - 06.2005
  • Customer service.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
  • Managed daily operations of the auto parts department, maintaining efficiency across all tasks.

PROGRAMMER / OPERATOR

Ameripol Synpol Corporation
12.1998 - 05.2002
  • Help desk analyst.
  • Analyze, evaluate and implement application solutions for business processes.
  • Provide knowledge of application, database and end-user security.
  • Database administrator for SQL Server on a Windows NT platform.
  • Develop training and support end-users on multiple platforms and applications.
  • Responsible for coordinating data exchange between multiple systems.
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Identified opportunities for process improvement, leading to a more efficient development cycle.
  • Enhanced user experience by redesigning software interface, based on feedback from usability testing sessions.
  • Wrote and maintained technical documentation for software applications.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

SITE MANAGER

Thrifty Car Rental
08.1997 - 04.1998
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Maintained records and logs of work performed and materials and equipment used.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Service Manager

Mingle Motor Co.
07.1991 - 08.1997
  • Managed the flow of vehicles and jobs in the service department.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Education

MANAGEMENT INFORMATION SYSTEMS -

Lamar University

Skills

  • UltiPro
  • SQL Server
  • Visual Basic
  • Microsoft Access
  • HTML
  • TCP/IP
  • Database Design
  • System Analysis
  • Technical Support
  • UL Certification
  • RoofNav
  • Estimating software
  • Industry networking
  • Roofing
  • Critical thinking
  • Client consultation

Additional Information - Professional Achievement

  • Awarded by Chrysler for being one of the Top 10 Service Advisors in the United States.
  • Built customer relations, expanded marketing and increased outside sales contracts.
  • Managed site operations to enhance productivity, achieving substantial improvements in workflow efficiency and employee engagement.
  • Developed training programs that improved employee performance, resulting in enhanced service quality and increased customer satisfaction.
  • Streamlined site operations, achieving noticeable results in workflow efficiency and boosting employee engagement.
  • Fostered strong customer relations, leading to increased sales contracts and a notable rise in client retention rates.
  • Streamlined vehicle service operations, enhancing workflow efficiency and contributing to improved customer satisfaction ratings.
  • Coordinated with technicians to optimize service schedules, reducing wait times and increasing throughput in the service department.
  • Maintained comprehensive records of service jobs, ensuring accuracy and compliance with corporate standards, which led to fewer discrepancies.
  • Fostered a customer-centric environment, actively listening to client needs and providing tailored solutions to enhance their service experience.

Timeline

TAPER DESIGN SPECIALIST

GAF Materials Corporation
06.2005 - 02.2025

PARTS MANAGER

Keating Young Motor Company
02.2005 - 06.2005

PROGRAMMER / OPERATOR

Ameripol Synpol Corporation
12.1998 - 05.2002

SITE MANAGER

Thrifty Car Rental
08.1997 - 04.1998

Service Manager

Mingle Motor Co.
07.1991 - 08.1997

MANAGEMENT INFORMATION SYSTEMS -

Lamar University

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