Kevin Roum

Served as program therapist for depression recovery program providing group and individual counseling for adult patients with depression, anxiety, personality disorders, and other diagnosable conditions.

• Worked with interdisciplinary treatment team to develop treatment and discharge plans.
• Worked as part of a treatment team to develop evidence-based care delivering measurable results in a timely manner utilizing CBT, DBT, RO-DBT, and Schema Therapy.
• Guided group therapy for adult clients with focus on insight into depression and anxiety and development of new skills to manage symptoms.
• Developed and delivered clinician training on Radically Open Dialectical Behavior Therapy and Personality Disorders.

• Provided over 1,000 hours of direct and indirect counseling services for adult clients. Performed 511 hours of supervised group and individual counseling sessions, typically seeing 4 clients per 8-week period within a specified treatment program.
• Facilitated group counseling sessions in partial hospitalization/intensive outpatient mental health facility working with a range of moderate to severe presentations including personality disorders.
• Utilized variety of theoretical orientations including psychodynamic, cognitive behavioral therapy, dialectical behavioral therapy, and schema therapy in patient care
• Participated in weekly treatment team meetings with program therapist, site supervisor, psychiatric nurse practitioner, and insurance specialist to discuss current client cases and determine best treatment outcomes.
• Engaged in weekly hour-long supervision sessions and weekly 2-hour long University supervision sessions to discuss current cases as well as personal
• Used Valent Private Practice Suite to implement client cases into system and provided updates whenever required.

• Responsible for nutrition program for at-risk population of over 2,000 clients at community health center
• Responsible for supervising preparation of daily meal for client base of HIV positive adults under specific dietary guidelines.
• Supervised pool of 25 regular volunteers in addition to corporate groups.
• Developed and administered nutrition and health education programs in partnerships with major pharmaceutical companies and the University of Texas Southwestern Medical Center Clinical Nutrition Program.
• Facilitated monthly group discussions on a variety of topics pertaining to the physical and mental health of individuals living with HIV and other chronic diseases.

• Operated in a self-directed environment with minimal input to solve problems and implement resolutions.
• Served as the liaison between the sales team and design team for direct mail local shopping guides to provide targeted client attention and ensure ongoing satisfaction with product and service.
• Identified trends related to client non-renewals and developed programs to improve year-over-year retention rates.

• Responsible for the supervision of 12 customer service representatives who were responsible for researching complex issues that could not be handled during a single phone inquiry, and responding to the customer in a timely manner.
• Research and responded to stock-based inquiries directed to the Chief Executive Officer of client companies.
• Conducted yearly performance reviews identifying areas needing improvement and working directly with employees in a productive and positive manner to improve their performance and job satisfaction.