Hi, I’m
Kevin Ruehle
Assistant Branch Manager
Livonia,MI
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Dedicated and results-driven Assistant Branch Manager with nine years of experience in branch banking, specializing in sales, operations, and financial management. Demonstrates a strong financial acumen and a commitment to enhancing branch profitability and customer satisfaction through strategic sales initiatives and efficient operations management. Skilled in leading teams, driving revenue growth, and ensuring regulatory compliance within the branch setting. Currently pursuing a Bachelor of Science in Finance, with the goal of transitioning into a finance-focused role to further leverage analytical skills and deepen expertise in financial planning and analysis. Proven track record of building client relationships, optimizing processes, and achieving business targets, with a focus on delivering exceptional service and operational excellence.
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Work Preference
Overview
9
years of professional experience
3
years of post-secondary education
Work History
Flagstar BankGrosse Pointe Woods, Michigan
Assistant Branch Manager
10.2023 - Current
Job overview
- Managed branch size of over $80 million in deposits and team of 5 full and part-time employees.
- Assisted with systems and policy testing and implementation during the New York Community Bank merger and coached staff through new guidelines.
- Managed error reports and record retention through Microsoft Excel to ensure legal and bank policy compliance for record integrity.
- Assisted in the interviewing and hiring of new talent to ensure team cohesion and performance would be maintained through prospective employees.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly by understanding key problems and offering comprehensive solutions that led to increased client retention.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations, leading to a grade of 96% for the year 2024.
- Utilized PowerBI to create quality leads to generate sales and increase revenue and deposits for the branch
- Assisted in reversing a trend in declining branch performance and leading to a positive trend of revenue and deposits, totaling a 25% increase YoY in deposit growth.
PNC Bank
Relationship Banker
05.2021 - 03.2023
Job overview
- Key banker in driving investment referrals and revenue as well as managing small business and affluent client accounts.
- High sales position with high goals and demands in multiple areas of retail banking, such as small business and consumer credit, deposit and savings, investments, mortgages, treasury management solutions, merchant services terminals, and payroll solutions.
- Managed self-directed book of business to drive referrals, sales revenue, and grow client share of wallet.
- Assisted branch management in development of new bankers to increase customer satisfaction and increase sales output.
- Obtained home equity training and certification to sell home equity lines of credit and assist mortgage officers with sales and referrals.
- Certified in small business banking to engage business clients in conversations surrounding treasury management, cash flow, business lines of credit, merchant services, and assisting in business growth.
- Appointed investment banking champion to coach and develop banker language and pitches to obtain new investment clients and expand on existing relationships.
- Assisted sales associates with client issues and helped guide sensitive conversations to obtain positive outcomes.
- Used calculations and basic projecting to show effects of interest on account and loan balances for both educational and sales purposes.
- Obtained STAMP certification for signature validation and medallion stamp guarantee usage that led to deeper understanding of securities documents.
- Grew home equity line of credit sales by about 120% YoY between 2021 and 2022
- Placed in top 10 bankers for sales across all PNC branches in Michigan during Summer 2022
PNC Financial Services Group
Personal Banker
11.2018 - 05.2021
Job overview
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Helped clients plan for and fund retirements using mutual funds and other options.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Identified and investigated variances to financial plans and forecasts.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Built client rapport to ensure consistent satisfaction and loyalty.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Maximized revenue through improved sales techniques and branch productivity.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Increased referrals to partners by 50% year over year
- Has saved approximately 3 million dollars in business and consumer account holdings
- Makes over 30 client calls per day
- Near perfect 99% client survey responses
Bank of America
CSR (teller)
11.2015 - 10.2019
Job overview
- Assist customers with account inquiries
- Handling cash transactions in while being proficient and accurate
- Maintains high balancing accuracy and low cash differences
- 98% satisfaction rate on client surveys
- Flexible and well versatile within teller role
- Has gained knowledge and experience in some operations work
- Displays leadership and dedication beyond normal role of CSR
- Has participated in opening and closing procedures
- Can access and order foreign currency
- Can run remote capture and proof work shipping accurately and effectively
- Is good at multi tasking and resource managing
- Works quickly to keep wait times down
- Efficient in engaging in client conversations and improving their relationship with financial institution.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start
- Serviced average of 250 transactions per day
Education
Pennsylvania State UniversityWorld Campus
Bachelor of Science from Finance
08.2021 - Current
University Overview
- Maintaining a commendable GPA of 3.7
Distinguished coursework in Statistics,
Business Techniques with Calculus,
financial statement creation and
analysis for internal and external users,
and various forms of accounting
techniques and practices. - Dean's list honoree for spring, summer,
and fall of 2023 and spring, summer of
2024 - Achieved Mcgraw-Hill certificates for
achievement in Microsoft Excel
techniques such as VLOOKUP,
HLOOKUP, Pivot Tables, Sparklines,
Goal Seek, VBA Coding, and other
forecasting tools. - Class work covering basics of Microsoft
Access, Tableau, SQL, and Python - Participant in the 2024 CFA Research
Challenge team - Teacher's Assistant for Intermediate
Macroeconomics for Fall 2024 - Planned course work in data analysis,
financial modelling, investment
banking, and advanced financial
statement creation and analysis.
Schoolcraft Community CollegeLivonia, MI
Associate of Applied Science from Business
12.2020
University Overview
- 3.8 GPA in business program
- Dean's List Honoree Fall 2019, Spring 2020, Fall 2021
- Personal Dean's pick for perfect scores recipient
- Major in Finance
- Social Distancing Scholarship Recipient
- Honor Roll Society Scholarship Recipient
- Completed coursework in Economics, Business and Finances
Lee M. Thurston High SchoolRedford, MI
High School Diploma
2014
Skills
- Math aptitude
- Rapid 10-key data entry
- Rapid data entry skills
- Savvy relationship-builder
- Self-sufficient
- Logical
- People-oriented
- Analytical
- Highly Dependable
- Quick Learner
- Exceptional Customer Service
- Extremely Dedicated
- Hard Working
- Branch operations
- Client Inquiry Management
- Business Development
- High-Volume Environments
Accomplishments
- Knowledge of math and ability with numbers helps with speed of transactions, acquisition of business partnerships and problem solving to benefit numerous areas of my employer
- Top producer in the Detroit South market for the duration of my time as a relationship banker from 2021 to 2023
- Keen financial analysis has led to investment acquisitions of over 750k during the 2022 fiscal year
- Exceeded sales goal and obtained a tier 2 rating in Q3 of 2021
- Successfully assisted management with the development of a new sales team that became one of the highest producing branches in the Detroit South region for 2022
- Became a PNC Certified Women's Business Advocate in 2022 to better address the needs of the growing sector of women's business
- Assisted in making an under performing branch become profitable in the course of one year between 2023 and 2024
- Utilized Microsoft Excel and PowerBI analytics to detect failing trends and developed a course of action to correct them to improve local sales and operational excellence
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