Kevin Runion
Healthcare Operations Manager
Johnson City,Tennessee
Summary
Extensive expertise in healthcare administration, government affiliation, and emergency medical services, leveraging over 10+ years of experience to enhance operational efficiency and safety compliance. Proficient in data analysis and quality assurance, with proven skills in management and business consultation. Committed to implementing innovative strategies that foster a culture of diversity and safety, while optimizing resource allocation and improving patient outcomes. Conducting operations while maintaining a safety conscious workplace that promotes efficient results and decreasing recordable hazard and safety concerns.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Manager, BHMA Operations II: Cardiovascular & Thoracic Surgery
Ballad Health Medical Associates
Johnson City, Tennessee
04.2025 - Current
- Manage daily functional operations of CVT & Vascular Surgery with >6M-10M in Gross Revenue.
- Manage 20-35 FTEs and 8-15 Clinician FTEs within service line.
- Ensured alignment with Ballad Health’s mission and vision while upholding organizational values and code of conduct.
- Provided direct support action plans and COPA commitments/Terms of Certification.
- Ensured compliance with all regulatory and best practices standards in the operations of the clinic managed.
- Maintained the efficient execution of charge entry, insurance, and payer validation, and produced financial reports for review.
- Managed Team Member performance, performed interviews, scheduled team member time off, and maintained timesheets for employees and payroll.
- Assisted in providing data for monthly and quarterly operation reports for BHMA Leadership review, and in establishing annual operating and capital budgets.
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented strategic plans to align departmental goals with company objectives.
- Mentored staff, fostering professional development and ensuring adherence to best practices.
- Analyzed performance metrics to identify process improvements and increase efficiency.
- Coordinated resource allocation, ensuring optimal staffing levels for project execution.
- Established KPIs to measure team performance and drive accountability across departments.
- Facilitated regular training sessions to improve team skills and knowledge in industry standards.
- Streamlined communication channels between departments, enhancing collaboration on projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
REMOTE HEALTHCARE PRACTITIONER & HSE REPRESENTATIVE
XstremeMD
Broussard, Louisiana
05.2023 - 04.2025
- Manage offshore clinics, ensuring healthcare delivery with measurable improvements.
- Conduct routine medical exams, enhancing crew health and safety effectively.
- Develop Safety Plans and execute them to promote operational safety.
- Oversee safety management, implementing effective HSE protocols.
- Conduct equipment checks, ensuring operational readiness consistently.
- Develop and execute emergency medical drills, enhancing preparedness in austere environments.
- Conduct comprehensive equipment and personnel checks daily.
- Perform meticulous air, food, and water sampling to maintain optimal health standards.
- Adapt medical practices to challenging offshore conditions.
- Coordinate with offshore teams to integrate medical services seamlessly into operations.
- Foster a culture of safety and health awareness among crew members.
- Remote/Offshore/Broussard, Louisiana
- Led operational workflows to enhance patient care delivery and optimize service efficiency.
- Implemented quality assurance protocols to maintain high standards in clinical practices.
- Collaborated with multidisciplinary teams to streamline communication and improve patient outcomes.
- Analyzed workflow data to identify areas for process improvement and cost reduction strategies.
- Spearheaded initiatives to integrate technology solutions into daily operations, improving efficiency and accuracy.
- Evaluated performance metrics to drive continuous improvement efforts across practice operations.
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
- Coordinated referrals to hospital services or specialists for additional support.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Met with patients to discuss concerns, review histories and perform examinations.
- Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
- Promoted preventive healthcare by conducting regular health screenings and educating patients on lifestyle modifications.
- Diagnosed and treated patients suffering from chronic conditions.
- Reviewed patient allergies, problems, medications, and immunization statuses.
- Updated patient and office medical records to comply with company and regulatory standards.
- Educated patients and families on health conditions to raise awareness.
- Coordinated and integrated health care resources for community-based programs.
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
- Implemented individualized care plans to improve patient outcomes.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Administered specialized treatment for multiple patients daily.
- Provided and managed direct patient care by conducting physical examinations, evaluations and assessments to determine diagnosis.
- Treated acute and chronic conditions to reduce symptoms and improve health.
- Monitored patients' conditions and progress to reevaluate treatment.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Prescribed medications and therapies to improve patients' health and well-being.
- Completed routine physical exams and diagnostic tests to provide accurate diagnosis.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Streamlined appointment scheduling processes, enhancing overall efficiency in patient management systems.
REMOTE HEALTHCARE DIRECTOR / MANAGER
CDC/FEMA/GardaWorld
El Paso, Texas
02.2021 - 05.2023
- Directed Afghan clinic operations, ensuring HSE compliance and care delivery.
- Enhanced hospital transport, boosting healthcare access for refugees.
- Coordinated communication among military, contractors, and refugees for success.
- Implemented novel healthcare strategies, optimizing resource allocation and enhancing overall medical service delivery in challenging environments.
- Streamlined refugee care processes, significantly reducing wait times and improving patient outcomes through data-driven decision making.
- El Paso, Texas
- Led cross-functional teams to implement emergency response strategies and operational plans.
- Developed and executed training programs for staff on crisis management protocols.
- Coordinated resource allocation and logistics for disaster recovery operations.
- Oversaw compliance with federal regulations and safety standards in emergency services.
- Streamlined processes to improve efficiency in emergency response coordination efforts.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
DIRECTOR OF EMS OPERATIONS
Unicoi County Emergency Medical Services
Erwin, Tennessee
10.2019 - 02.2021
- Enhanced team efficiency through performance reviews, fostering measurable growth.
- Improved patient care by analyzing clinical data, resulting in better outcomes.
- Refined supply chain processes to optimize resource use, achieving cost savings.
- Implemented effective shift schedules to maintain consistent staffing levels.
- Delivered emergency care adhering to DEA protocols, ensuring patient safety.
- Ensured strict compliance with DEA standards for controlled substances, maintaining impeccable records and safeguarding critical medications.
- Erwin, TN
- Oversaw budget management, ensuring resource allocation aligns with service goals.
- Collaborated with local agencies to streamline disaster response protocols.
- Developed community outreach initiatives to promote public health awareness.
- Established partnerships with healthcare facilities for seamless patient transfers.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
PARAMEDIC SUPERVISOR
Washington County EMS
Johnson City, Tennessee
09.2017 - 12.2019
- Evaluated staff to boost performance and growth, improving clinical documentation accuracy.
- Led training programs enhancing skills, optimizing response times, and ensuring rescue safety.
- Analyzed medical data for procedural efficiency, achieving measurable improvements in operations.
- Led quality assurance initiatives for clinical documentation, ensuring adherence to standards of care and implementing corrective measures as needed.
- Developed and implemented educational courses for staff, enhancing skill sets and promoting continuous learning across the organization.
- Conducted comprehensive employee evaluations, focusing on performance metrics, behavioral assessments, and personal growth trajectories.
- Compiled and analyzed data on medical and traumatic encounters, identifying trends to improve response times and intervention strategies.
- Johnson City, Tennessee
PARAMEDIC
Church Hill EMS
Church Hill, Tennessee
08.2012 - 09.2019
- Performed routine and emergency medical services for medical or traumatic events.
- Daily input of medical data for procedural efficiency, improving EMS operations.
- Ensuring adherence to standards of care required in State and Local Authorities.
- Assisted in implementing educational courses for staff, building skill sets and promoting continuous learning across the organization.
- Conducted routine preventive vehicle maintenance on ambulances in operations, managed and maintained organizational stations to standards.
- Church Hill, Tennessee
Automated Logistics Supervisor
United States Army National Guard
07.2005 - 10.2012
- Oversaw daily logistics operations, ensuring timely and efficient distribution of goods.
- Managed inventory control systems, optimizing stock levels and minimizing discrepancies.
- Led cross-functional teams to enhance workflow processes and improve overall productivity.
- Developed training programs for new staff, fostering skill development and operational knowledge.
- Analyzed transportation routes, identifying opportunities for cost savings and efficiency improvements.
- Coordinated with suppliers to ensure on-time deliveries and quality assurance of incoming materials.
- Monitored performance metrics, utilizing data analysis to drive continuous improvement initiatives.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
Armor Tank Crewman
United States Army
03.2001 - 06.2005
- Operated and maintained armored vehicles under various conditions.
- Collaborated with team members to execute tactical maneuvers effectively.
- Conducted routine inspections to ensure vehicle readiness and safety compliance.
- Trained junior crew members on equipment operation and maintenance procedures.
Education
Master of Science - Organizational Leadership - Applied Business Management
Colorado State University
Aurora, CO 01.2024 - 04.2026
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA 01.2018 - 12.2020
Associate of Applied Science - Allied Health-Paramedic
Northeast State Community College
Blountville, TN 2010 - 2012
Skills
- Organizational Leadership
- Management
- OSHA Health & Safety
- Remote Healthcare
- Business Consultation
- Diversity
- Equity
- Inclusion
- Clinical Research
- Emergency Medical Services
- Data Analysis
- Quality Assurance
- Rescue Operations
- Medical Interventions
- Microsoft Office Products
Staff management
Staff training and development
Verbal and written communication
Time management
Team leadership
Customer service
Operations management
Cross-functional teamwork
Performance management
Workforce management
Performance evaluations
Business administration
Budget control
Business development
Business planning
Key performance indicators
Financial management
Emergency response
Change management
Organizational skills
Team development
Problem-solving aptitude
Active listening
Certification
- ACLS, BLS, PALS, & PHTLS
- OSHA 10 & 30
- SAFEGULF/ SAFELAND/ IADC RIGPASS
- THUET W/ CA-EBS
- BOSIET W/ CA-EBS
- GWO SAFETY TRAINING,
- ADVANCED REMOTE MEDICAL MANAGEMENT - AREMM
- Excellence in Leadership Training - July 2025
- Crucial Accountability Training - August 2025
Military Experience
- United States Army, 2001-03-01, 2012-10-31, Fort Knox, KY, Camp Shelby, MS, FOB Cobra, Diyala Province, Iraq, Operation Iraqi Freedom, Ft. Lee, VA, Al Asad Airbase, Iraq, Operation Enduring Freedom, FOB Hit, Iraq, Operation Enduring Freedom, Constanta, Romania, Kaiserslautern, Germany, European NATO.
- See DD-214 for Additional Service and Awards
Organizations
National Society of Leadership and Success
Golden Key International Honour Society
Timeline
Manager, BHMA Operations II: Cardiovascular & Thoracic Surgery
Ballad Health Medical Associates
04.2025 - Current
Master of Science - Organizational Leadership - Applied Business Management
Colorado State University
01.2024 - 04.2026
REMOTE HEALTHCARE PRACTITIONER & HSE REPRESENTATIVE
XstremeMD
05.2023 - 04.2025
REMOTE HEALTHCARE DIRECTOR / MANAGER
CDC/FEMA/GardaWorld
02.2021 - 05.2023
DIRECTOR OF EMS OPERATIONS
Unicoi County Emergency Medical Services
10.2019 - 02.2021
Bachelor of Science - Psychology
Liberty University
01.2018 - 12.2020
PARAMEDIC SUPERVISOR
Washington County EMS
09.2017 - 12.2019
PARAMEDIC
Church Hill EMS
08.2012 - 09.2019
Associate of Applied Science - Allied Health-Paramedic
Northeast State Community College
2010 - 2012
Automated Logistics Supervisor
United States Army National Guard
07.2005 - 10.2012
Armor Tank Crewman
United States Army
03.2001 - 06.2005