Summary
Overview
Work History
Education
Skills
Assessments
Military Service
Affiliations
References
Timeline
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Kevin Rutledge

Romance

Summary

Dynamic customer service professional with a proven track record at Fiserv, excelling in conflict resolution and process improvement. Recognized for enhancing customer satisfaction through effective communication and technical support. Adept at streamlining operations and leading teams to achieve high-quality service delivery while maintaining meticulous records and attention to detail.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Fiserv
Coral Springs
04.2023 - Current
  • Resolved customer complaints efficiently and promptly to enhance satisfaction ratings.
  • Maintained detailed records of customer interactions, documenting inquiries comprehensively.
  • Provided accurate product and service information to assist customers effectively.
  • Identified improvement areas in customer service processes and recommended actionable changes.
  • Suggested solutions and answered questions to swiftly address customer issues.
  • Remained calm under pressure, diffusing tense situations with professionalism.
  • Updated system with order specifics, customer preferences, and billing details to improve service delivery.

Merchant Activations

Fiserv
Coral Springs
04.2022 - 03.2023
  • Executed software and systems testing to ensure quality and reliability.
  • Streamlined processes and optimized performance using various software and tools.
  • Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.

Customer Service Supervisor

Continuum Global Solutions
Anderson
02.2021 - 04.2022
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Managed team of customer service representatives to ensure high-quality support.

Spray Technician

Lincoln Lawn and Garden
Searcy
05.2014 - 07.2020
  • Assessed customer needs to tailor pest control solutions effectively.
  • Mixed chemicals and fertilizers per manufacturer instructions to ensure safety and efficacy.
  • Applied treatments accurately to maximize pest management results.
  • Monitored environmental conditions, including temperature and humidity, during spraying operations.
  • Maintained strict adherence to safety protocols, preventing incidents and minimizing delays.
  • Provided detailed cost estimates for services and coordinated appointment scheduling.
  • Ensured a clean and safe work environment through diligent safety practices.

Military Service

US Army National Guard
Little Rock
02.2009 - 08.2009
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High school diploma -

Cabot High School
Cabot, AR
05.2007

Skills

  • Lawn care and landscape maintenance
  • Automotive repair and vehicle maintenance
  • Pest control and management
  • Microsoft Office applications
  • Telecommunication skills
  • Welding and mechanical knowledge
  • Customer service and support
  • Delivery driving experience
  • Typing proficiency
  • Customer service
  • Data entry
  • Conflict resolution
  • Problem solving
  • System troubleshooting
  • Process improvement
  • Customer relationship management
  • Team leadership
  • Effective communication
  • Time management
  • Attention to detail
  • Technical support
  • Software testing
  • Record keeping
  • Interpersonal skills
  • Follow-up skills
  • Document control
  • Account updates
  • Microsoft office
  • Teamwork
  • Grammar
  • Adaptability and flexibility
  • Research
  • Escalation management
  • Multitasking
  • Policies and procedures adherence

Assessments

  • Teamwork: Interpersonal Skills, 10/01/20, Proficient
  • Sales Skills, 10/01/20, Highly Proficient
  • Data Entry: Attention to Detail, 10/01/20, Proficient
  • Call Center Customer Service, 11/01/20, Expert
  • Customer Focus & Orientation, 11/01/20, Proficient
  • Marketing, 11/01/20, Highly Proficient
  • Customer Service, 11/01/20, Highly Proficient
  • Inside Sales, 11/01/20, Highly Proficient
  • Scheduling, 11/01/20, Proficient
  • Mechanical Knowledge, 11/01/20, Highly Proficient
  • Work Style: Reliability, 11/01/20, Proficient
  • Analyzing Data, 11/01/20, Proficient
  • Retail Customer Service, 11/01/20, Highly Proficient
  • Automotive Maintenance, 12/01/20, Expert
  • Mechanical Skills: Monitoring, 12/01/20, Highly Proficient
  • Electronic Health Records: Best Practices, 12/01/20, Familiar
  • Attention to Detail, 12/01/20, Proficient

Military Service

Army National Guard, E-3, 02/01/09, 08/01/09, Was discharged 7 weeks into basic training for a medical condition existing prior to service (barrel chest)

Affiliations

. working outdoors

References

References available upon request.

Timeline

Customer Service Representative

Fiserv
04.2023 - Current

Merchant Activations

Fiserv
04.2022 - 03.2023

Customer Service Supervisor

Continuum Global Solutions
02.2021 - 04.2022

Spray Technician

Lincoln Lawn and Garden
05.2014 - 07.2020

Military Service

US Army National Guard
02.2009 - 08.2009

High school diploma -

Cabot High School

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Kevin Rutledge