KEVIN SALAZAR
San Bernandino,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager
FM XPERIENCE - EL TORITO RESTAURANTS
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Production Assistant
Pacific Seafood
07.2021 - 02.2022
- Be a role model in projecting and applying The Pacific Group Diamond Philosophy (Productivity, Quality, Excellence and Teamwork) and promote teamwork at all times
- Inspect, grade, sort and separate product by species, size, quality, or color
- Place product in containers or on conveyers
- Remove or pick debris or product from conveyer
- Adhere to all sanitation and product quality policies
- Communicate quality issues to supervisors and leads.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Safeguarded company assets through diligent equipment maintenance and regular safety inspections.
Call Center Representative Specialist
VXI Global Solutions LLC
10.2020 - 02.2022
- Answer customer's requests and inquiries concerning services, products, billing, equipment and claims in a timely manner
- Provide information and identify the customer's wants and needs to provide the best product or service option and close the deal with the customer
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving the customer retention through programs and service provided to the customer
- Exceed key performance indicators such as sales, AHT and other indicators requested as compliance and attendance (schedule adherence).
- Increased sales revenue through strategic cold calling and lead generation activities.
Store Manager
Adidas Originals
09.2013 - 09.2020
- Personalized attention to individual and corporate clients, handling of complaints and claims
- Sale of mobile and residential services
- Opening of accounts and creation of services.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
MBA - Business Administration And Management
San Bernardino Valley College
San Bernardino, CA07.2026
Ingles B1-B2 -
Instituto Guatemalteco Americano "IGA"
12.2020
Bachelor of Science - Marketing
Universidad Galileo Guatemala
Guatemala12.2020
Comercial Highschool -
Liceo Cristiano Juventud
12.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Customer Service
Websites
Languages
Spanish
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Elementary
Timeline
Manager
FM XPERIENCE - EL TORITO RESTAURANTS
03.2022 - Current
Production Assistant
Pacific Seafood
07.2021 - 02.2022
Call Center Representative Specialist
VXI Global Solutions LLC
10.2020 - 02.2022
Store Manager
Adidas Originals
09.2013 - 09.2020
MBA - Business Administration And Management
San Bernardino Valley College
Ingles B1-B2 -
Instituto Guatemalteco Americano "IGA"
Bachelor of Science - Marketing
Universidad Galileo Guatemala
Comercial Highschool -
Liceo Cristiano Juventud
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