Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kevin Salgado

Kevin Salgado

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Financial Care Specialist

Alorica
10.2024 - Current
  • Ensured compliance with industry regulations, protecting both clients and the organization from potential legal issues.
  • Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
  • Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.

Healthcare Advocate

ResultsCX
06.2022 - 02.2024
  • Provided patients and caregivers with the support and education they need so they can make their own decisions about their next steps.
  • Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
  • Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.

Technical Support Agent

IntouchCX
05.2021 - 06.2022
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Teaching English As A Foreign Language

Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras

Skills

  • Customer Service
  • Ethics and confidentiality
  • Healthcare Education
  • Client Engagement
  • Punctual and Hardworking
  • Calm and Effective Under Pressure
  • Resolving Problems

Languages

English
Advanced (C1)
Spanish
Native or Bilingual

Timeline

Financial Care Specialist

Alorica
10.2024 - Current

Healthcare Advocate

ResultsCX
06.2022 - 02.2024

Technical Support Agent

IntouchCX
05.2021 - 06.2022

Teaching English As A Foreign Language

Universidad Nacional Autonoma De Honduras

Similar Profiles

CREATE PROFILE
Kevin Salgado