Kevin Saltzer
Consultant
Fairlawn,Virginia
Summary
Sharp Energetic Consultant successful at troubleshooting and handling customer support issues quickly. Educated and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Highly-motivated organized and dependable, with desire to take on new challenges, managing multiple priorities with a positive attitude. Strong work ethic, adaptability, and exceptional interpersonal skills. Willingness to take on added responsibilities to meet team goals. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Quality Assurance Specialist
SGS North America- Life Science Services
Christiansburg, VA
10.2022 - Current
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Silver Director / Wellness Advocate
DoTERRA
Pleasant Grove , UT
02.2014 - Current
- Developed and implemented training classes to educate team of over 400 members on 4 continents and 17 US states.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions to navigate complex healthcare systems.
- Developed and implemented training classes to educate team member duties in accordance with applicable standards, policies and FDA guidelines to promote safe healthcare alternatives.
Pro Services Specialist
Lowes
Fairlawn, VA
02.2020 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details, increasing sales from previous year by 22%.
- Responded proactively and positively to rapidly changing supply chain issues.
- Delivered prompt service to prioritize customer needs.
Sr Director Consultant
BNI
Fairlawn, Virgina
11.2010 - 09.2022
- Delivered outstanding service to client chapters to maintain and extend relationship for future business opportunities across 4 regions.
- Supported top-level decision-making and strategy planning, forging productive relationships with Executive Directors, top leaders and serving as key advocate for various issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Corporate Travel Counselor
Carlson Wagonlit Corporate Travel
Minneapolis, MN
01.2002 - 08.2010
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments in over 10,000,000 travel Itineraries created in CWT Symphonie.
- Collaborated with vendors to enhance components and resolved advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions to resolve system issues.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of corporate travel budgets.
Education
Bachelor of Arts - Education With Emphasis On Business Administration
Winona State University
Winona, MN05-1990
Associate of Applied Science - Medical Technology
Mayo School of Health Sciences
Rochester, MN05-1990
Skills
- Relationship Building / Team Collaboration
- Verbal / Written Communication
- Cost Documentation / Budget Planning
- Detail-Oriented Technical Reporting
- Regulatory Compliance
- Dependable and Responsible
- Multitasking Abilities
- Organization and Time Management
Timeline
Quality Assurance Specialist
SGS North America- Life Science Services
10.2022 - Current
Pro Services Specialist
Lowes
02.2020 - 09.2022
Silver Director / Wellness Advocate
DoTERRA
02.2014 - Current
Sr Director Consultant
BNI
11.2010 - 09.2022
Corporate Travel Counselor
Carlson Wagonlit Corporate Travel
01.2002 - 08.2010
Bachelor of Arts - Education With Emphasis On Business Administration
Winona State University
Associate of Applied Science - Medical Technology
Mayo School of Health Sciences
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