Summary
Overview
Work History
Education
Skills
Timeline
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KEVIN SANCHEZ

HOUSTON ,TEXAS

Summary

Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Phone Sales Representative

Metro by T-Mobile
Baytown, TX
10.2024 - Current
  • Recorded customer contact information accurately in the database system for future reference.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Monitored competitor activities closely to stay ahead of the competition.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.
  • Handled inbound telephone calls from interested customers.
  • Conducted follow-up calls with existing clients to cross-sell new products.
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained up-to-date knowledge of all products and services available through the company.

LABOR

ALEX CARPET CARE
HOUSTON , TEXAS
01.2024 - Current
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Cleaned up litter in public areas including parks, streets, sidewalks, and alleyways.
  • Assisted coworkers in completing tasks when needed.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Cashier

Foodarama Markets
HOUSTON , Texas
01.2022 - 12.2023
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Balanced cash drawers at the end of each shift.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Verified that all coupons were valid prior to processing them into the system.
  • Stocked shelves with merchandise according to company guidelines.

Education

High School Diploma -

Willowridge High School
05-2025

Skills

  • Fluency in Spanish and English
  • Customer service
  • Attention to detail
  • Adaptability and dependability
  • Sales expertise
  • Sales techniques
  • Production
  • Product restocking
  • Drawer balancing
  • Complaint resolution
  • Retail merchandising
  • Refunds and exchanges
  • Cash handling and management
  • Money handling
  • Purchase assistance
  • Team collaboration
  • Checkout monitoring
  • Basic math
  • Customer assistance

Timeline

Phone Sales Representative

Metro by T-Mobile
10.2024 - Current

LABOR

ALEX CARPET CARE
01.2024 - Current

Customer Service Cashier

Foodarama Markets
01.2022 - 12.2023

High School Diploma -

Willowridge High School

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KEVIN SANCHEZ