Facilitates customer journey for exterior home improvement projects from initial consultation to project completion, ensuring positive experience and successful outcomes.
- In-home and in-store sales consultations: engage with customers, understand their needs, and develop tailored project solutions.
- Project proposal development: Create detailed proposals outlining project scope, costs, and timelines.
- Lead generation and management: Identify and qualify potential customers, track leads, and follow up on sales opportunities.
- Customer relationship management: Build and maintain strong relationships with customers throughout the project lifecycle.
- Product and service knowledge: Demonstrate expertise in Lowe's exterior products and services, including installation, financing, and extended protection plans.
- Collaboration with internal teams: Work with in-store specialists (e.g., roofing, window, decking), and installation teams to ensure seamless project execution.