Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kevin Sanchez Fuster

Kevin Sanchez Fuster

Orlando

Summary

Dynamic Front Desk Manager at Top Select Volleyball Academy with a proven track record in customer service and crisis management. Expert in streamlining operations and enhancing guest experiences, fostering teamwork, and training staff. Bilingual and detail-oriented, adept at navigating complex environments while maintaining high adaptability under pressure.

Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Top Select Volleyball Academy
10.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Guest Service Associate

Hilton
06.2023 - 05.2025
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.

Operations Specialist

Coast Guard
01.2021 - 01.2025
  • Monitor Communications: Operate radios and other communication systems to coordinate with Coast Guard units, ships, and aircraft.
  • Track and Report Activity: Use radar and computer systems to track vessels and aircraft, and maintain logs and situation reports.
  • Support Missions: Assist in planning and executing search and rescue, law enforcement, and security missions.
  • Operate Navigation Tools: Use GPS, radar, and other technology to support safe navigation and operational awareness.
  • Coordinate Emergency Response: Receive distress calls and help manage Coast Guard responses during emergencies.

Education

Associate of Arts - Criminal Justice

Warner University
Lake Wales, FL
06-2027

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • High Adaptability
  • Quick learner
  • Tech Savvy
  • Agile in Complex Environments
  • Resilient Under Pressure
  • Crisis Management
  • Bilingual
  • Detail- Oriented
  • Team Integration

Accomplishments

  • Received the Shipmate award at boot camp
  • Leadership certification completed in training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Manager

Top Select Volleyball Academy
10.2023 - Current

Guest Service Associate

Hilton
06.2023 - 05.2025

Operations Specialist

Coast Guard
01.2021 - 01.2025

Associate of Arts - Criminal Justice

Warner University

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