Machine Repair Manager at Ardagh Glass Packing, skilled in equipment maintenance and team collaboration. Achieved significant cost reductions through improved purchasing practices while enhancing repair efficiency. Passionate about employee development and safety compliance, I foster a proactive work environment that drives performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Machine Repair Manager
Ardagh Glass Packing
Henderson, North Carolina
11.2024 - Current
Manage inventory of repair parts and tools to optimize resource availability.
Inspected machines and equipment for conformance with operational standards.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Trained new staff on repair techniques and safety protocols in the workshop.
Implemented quality control measures to maintain high standards in repairs.
Assisted in troubleshooting complex equipment issues for effective resolutions.
Maintained accurate records of repairs and customer interactions for reference.
Performed administrative tasks such as creating purchase orders, generating invoices, maintaining records.
Developed training materials for new employees regarding repair processes and procedures.
Communicated with customers regarding repair status and service options available.
Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.
Coordinated with vendors, customers, and other departments to resolve product issues in a timely manner.
Researched new technologies that could potentially reduce downtime associated with repairs.
Collaborated with staff members to identify areas where process improvements could be made to increase efficiency in the department.
Ensured compliance with all safety regulations while maintaining a safe work environment.
Identified opportunities for cost savings through improved purchasing practices or alternate suppliers.
Monitored the progress of technicians' work to ensure timely completion of repairs.
Created detailed reports analyzing repair trends, costs, and customer satisfaction metrics.
Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
Job Change Manager
Ardagh Glass Packing
Henderson, North Carolina
09.2020 - 11.2024
Led change management initiatives to enhance operational efficiency and employee engagement.
Developed training programs to support staff during transitions and new process implementations.
Analyzed feedback from employees to refine change strategies and ensure effective communication.
Implemented tools for tracking progress and managing resistance during organizational changes.
Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
Identified success metrics and regularly reported on progress and gaps.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Delegated work to staff, setting priorities and goals.
Small Business Owner
K&B Small Engine Repair & Service LLC.
Macon, North Carolina
03.2017 - 07.2024
Managed daily operations and ensured smooth workflow for all business activities.
Developed marketing strategies to attract new customers and retain existing ones.
Oversaw inventory management and maintained optimal stock levels for products.
Handled customer inquiries and resolved issues to enhance service quality.
Coordinated financial planning and budgeting to maintain business stability.
Implemented efficient processes to streamline operations and reduce costs.
Built relationships with suppliers to negotiate favorable terms and pricing.
Oversaw daily operations of small business including customer service and financial management.
Set pricing structures according to market analytics and emerging trends.
Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
Advised employees on best practices regarding safety protocols and procedures.
Trained, coached and mentored employees to facilitate safety and consistent quality of work.
Resolved conflicts between staff members and customers when necessary.
Shift Foreman
Ardagh Glass Packing
Henderson, North Carolina
01.2015 - 09.2020
Supervised daily glass packing operations ensuring compliance with safety standards.
Coordinated shift schedules to optimize workforce efficiency and coverage.
Trained new team members on equipment operation and safety protocols.
Monitored production processes to identify areas for improvement and efficiency.
Facilitated communication between shifts to ensure smooth transitions and workflow continuity.
Conducted regular quality checks on packed products for defects or issues.
Implemented safety measures to reduce workplace hazards and improve team safety culture.
Collaborated with management to address operational challenges and streamline processes.
Gave detailed day-by-day directions on production targets.