Kevin Santiago Burgos
MANAGER CUSTOMER EXPERIENCE
3040 NE 6th Ave, Apt 203, Oakland Park,FL
Summary
Aviation Training & Crew Scheduling Leader with extensive experience in program development, regulatory compliance, and operational efficiency. Proven expertise in designing and implementing training programs that enhance workforce productivity, streamline scheduling, and improve overall efficiency. Additionally experienced in retail management with a strong background in operations,customer service, and leadership development.
Key Achievements:
- Led a team of eight instructors to develop the initial training program for the Crew Scheduling
- Department at Spirit Airlines, improving operational efficiency and employee skills.
- Designed in-class training courses, developed curricula for on-the-job training, and established a beneficial training program and schedule for trainees and daily operations.
- Enhanced the training program to expedite trainees' acquisition of essential knowledge and skills within a 90-day period through personalized mentorship.
Overview
5
5
years of professional experience
1
1
Certificate
2
2
License
Skills
- Training, Development, and Program Implementation
- Crew Scheduling and Operational Efficiency
- Standard Operating Procedures (SOPs) Creation
- Regulatory Compliance (CBA, FAR)
- Leadership and Team Management
- Retail Operations & Customer Experience
- Process Improvement and Performance Evaluation
- Problem Solving
- Relationship Management
- Payroll Management
- Loss Prevention
- Talent recruitment
- Pricing Strategies
Work History
Emerging Store Manager
Walgreens
Fort Lauderdale, FL
01.2024 - Current
- Developed and implemented innovative sales strategies, resulting in increased customer satisfaction and sales growth.
- Led recruitment, training, and performance evaluation procedures to build and manage a successful team.
- Analyzed sales data to identify trends and opportunities for improvement, driving profitability.
- Managed daily store operations, including inventory control, customer service standards, and promotional events.
- Established cost-saving initiatives through waste reduction and supplier negotiations.
Crew Services Training Instructor
Spirit Airlines
Miramar, Florida
08.2021 - 11.2023
- Customized training solutions to align with organizational priorities, enhancing employee skill sets and performance.
- Conducted informative training sessions using digital learning tools and adjusted curriculum based on evolving requirements.
- Created and developed the Crew Scheduler On-the-job training program and curriculum.
- Delivered training programs on company policies and procedures, assessed trainee performance, and provided feedback.
Crew Scheduler
Spirit Airlines
Miramar, Florida
02.2021 - 06.2021
- Managed crew scheduling, ensuring compliance with regulatory guidelines and optimizing crew utilization.
- Collaborated with operational teams to minimize disruptions and improve efficiency.
- Utilized data analysis to inform scheduling decisions and enhance operational performance.
- Analyzed and evaluated staffing needs according to airline regulations, customer demand, and operational requirements.
- Created monthly crew schedules to ensure efficient and effective utilization of available resources.
- Provided technical support in the development of new software systems related to crew scheduling activities.
- Maintained up-to-date knowledge about relevant industry trends and developments.
Flight Attendant
Spirit Airlines
Fort Lauderdale, FL
02.2020 - 01.2021
- Maintained professionalism and attentiveness to ensure passenger comfort and safety on flights.
- Established airline safety protocols and instructed passengers on safety procedures.
- Managed in-flight services, providing resolution to passenger concerns for a seamless and enjoyable travel experience.
- Delivered onboard customer service, including food and beverage service.
Education
Master of Business Administration (M.B.A.) - Digital Marketing
Full Sail University
Orlando, FL09.2024
Bachelor of Science (B.S.) - Pre-Med
University of Puerto Rico - Mayaguez
Mayaguez, PR12.2019
Certification
• Walgreens Leader Essentials (WLE).
• Leadership Readiness for People Managers.
• License of Pharmacy Technician.
• Licensed FAA Flight Attendant.
• Lead Instructor Training – Major Airline Crew Scheduling.
• FAA Regulations & Crew Scheduling Compliance Training.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
First Language
English
Native/ Bilingual
Spanish
Native/ Bilingual
Quote
"Leading with unwavering confidence and a commitment to excellence, I pave the way for success through trust, independence, and a relentless pursuit of growth."
KEVIN SANTIAGO
Timeline
Emerging Store Manager
Walgreens
01.2024 - Current
Crew Services Training Instructor
Spirit Airlines
08.2021 - 11.2023
Crew Scheduler
Spirit Airlines
02.2021 - 06.2021
Flight Attendant
Spirit Airlines
02.2020 - 01.2021
Master of Business Administration (M.B.A.) - Digital Marketing
Full Sail University
Bachelor of Science (B.S.) - Pre-Med
University of Puerto Rico - Mayaguez
References
References available upon request.
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