Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Certification
Timeline
Hi, I’m

Kevin Santiago Burgos

CUSTOMER SERVICE MANAGER
Orland Park,FL
Kevin Santiago Burgos

Summary

Customer-centric professional with expertise in training, operations, and team leadership. Proven ability to drive sales growth, optimize processes, and enhance customer satisfaction. Seeking a challenging remote role in customer service or management where I can leverage my skills to contribute to company success and employee development.

Overview

5
years of professional experience
2
Language

Work History

Walgreen

Emerging Store Manager
02.2024 - Current

Job overview

  • Spearheaded daily operations, ensuring top-notch customer service and efficient store performance
  • Led and mentored a team of 20 employees, providing guidance, training, and performance evaluations
  • Drove sales growth and customer retention by implementing innovative strategies
  • Optimized operational efficiency through inventory control, cost-saving initiatives, and supplier negotiations.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Spirit Airlines

Training Instructor
07.2021 - 10.2023

Job overview

  • Developed and delivered engaging training programs for employees on company policies, procedures, and products
  • Conducted performance reviews, provided constructive feedback, and identified areas for improvement
  • Fostered positive employee relations, addressing concerns and resolving conflicts effectively
  • Evaluated trainee performance and ensured compliance with company standards
  • Collaborated with the scheduling department to optimize training schedules and resource allocation.
  • Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
  • Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
  • Integrated technology resources to maximize training success.
  • Assisted in the development of job-specific training programs, increasing employee preparedness for new roles within the organization.
  • Developed and implemented successful onboarding program.

Spirit Airlines

Crew Scheduler
01.2021 - 05.2021

Job overview

  • Managed crew scheduling in compliance with regulations while optimizing crew utilization
  • Collaborated with operations teams to minimize disruptions and improve efficiency
  • Used data analysis to inform scheduling decisions and enhance operational performance
  • Analyzed and evaluated staffing needs based on airline regulations, customer demand, and operational requirements
  • Developed monthly crew schedules to ensure efficient use of available resources
  • Provided technical support for new software systems related to crew scheduling
  • Maintained current knowledge of relevant industry trends and developments.
  • Coordinated training sessions for new hires, contributing to a well-prepared and efficient workforce.
  • Implemented a cross-training program that increased overall flexibility within the workforce.

Spirit Airlines

Flight Attendant
01.2020 - 01.2021

Job overview

  • Ensured passenger safety and comfort on domestic and international flights, providing exceptional customer service
  • Managed in-flight emergencies effectively, demonstrating composure and quick thinking under pressure
  • Maintained a professional demeanor and always adhered to strict safety regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

Education

University of Puerto Rico

Bachelor of Science (B.S.): Pre

University Overview

Licenses Walgreens Leader Essentials (WLE) Leadership Readiness for People Managers Pharmacy Technician License Licensed FAA Flight Attendant

Skills

  • Customer Service
  • Communication (Written & Verbal)
  • Leadership & Team Building
  • Training & Development
  • Performance Management
  • Problem-Solving & Conflict Resolution
  • Time Management & Organization
  • Inventory Control & Loss Prevention
  • Data Analysis
  • Microsoft Office Suite

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsWork from home optionCareer advancement
Availability
See my work availability
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tuesday
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sunday
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Certification

  • Leadership Readiness for People Managers. Walgreens 04/24.
  • Walgreens Leader Essentials (WLE) 02/24.

Timeline

Emerging Store Manager

Walgreen
02.2024 - Current

Training Instructor

Spirit Airlines
07.2021 - 10.2023

Crew Scheduler

Spirit Airlines
01.2021 - 05.2021

Flight Attendant

Spirit Airlines
01.2020 - 01.2021

University of Puerto Rico

Bachelor of Science (B.S.): Pre

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Kevin Santiago BurgosCUSTOMER SERVICE MANAGER