Kevin Santos
Lynwood,CA
Summary
Completed HVAC-R Technology diploma with hands-on training in system installation, maintenance, and troubleshooting. Experienced in inventory management and customer service roles, demonstrating strong organizational skills and the ability to work efficiently under pressure. Eager to apply technical knowledge and a commitment to safety standards in an entry-level HVAC service technician position.
Produce professional prepared for delivering excellent customer service and maintaining high standards in produce handling. Proven ability to manage inventory, ensure product freshness, and create appealing store display. Strong focus on team collaboration and adaptability, ensuring smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
Vallarta Super Market
Carson, CA
10.2023 - Current
- Restock produce
- Support customers in locating item
- Ensure cleanliness of department
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with inquiries, providing exceptional service and resolving issues efficiently.
- Trained new staff on operational procedures and customer service best practices.
- Monitored store displays, ensuring compliance with visual merchandising standards.
- Implemented organization strategies for backroom inventory, improving accessibility and efficiency.
- Collaborated with management to streamline checkout processes, enhancing customer experience.
- Developed training materials to support staff onboarding and ongoing development initiatives.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Barista
Tierra Mia Coffee
Pico Rivera, CA
08.2021 - 10.2022
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted customers with menu selections, providing personalized recommendations based on preferences.
- Trained new baristas on brewing methods and customer service protocols to enhance team performance.
- Managed inventory levels, coordinating with suppliers to ensure timely replenishment of supplies.
- Monitored equipment performance, performing routine maintenance to minimize downtime and improve efficiency.
- Implemented new beverage offerings based on customer feedback, enhancing overall product range.
- Developed promotional strategies for seasonal drinks, increasing customer engagement and sales during peak periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Warehouse Associate
UPS
Commerce, CA
07.2020 - 12.2020
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Collaborated with team members to optimize workflow and improve productivity.
- Maintained inventory accuracy through regular cycle counts and stock audits.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Assisted in loading and unloading freight, ensuring timely processing of shipments.
Busser
El Pescador
Bell, CA
02.2019 - 03.2020
- Ensure dining area was always clean
- Prepared and set up tables for service, ensuring readiness for guests.
- Collaborated with kitchen staff to facilitate timely order fulfillment.
- Trained new bussers on proper cleaning techniques and restaurant protocols.
- Monitored inventory levels of utensils and supplies, notifying management when restocking was needed.
- Implemented improvements in workflow processes, reducing table turnaround time.
- Provided exceptional customer service by responding promptly to guest inquiries and needs.
- Reset and cleaned tables quickly to prepare for new customers.
- Supported waiters
- Assisted servers in delivering food and beverages efficiently during peak hours.
Education
Diploma - HVAC-R Technology
Universal Technical Institute
Long Beach, CA07.2025
High School Diploma - General Studies
Downey High School
City, StateSkills
- Electrical wiring
- Customer service
- Positive attitude
- Stock rotation
- Box cutter and pallet jack safety
- Food preparation
- Pallet jack operation
- Product stocking and storage
- Technical troubleshooting
- System troubleshooting
- Leak checks
- HVAC and refrigeration systems
- Heating systems
- Refrigeration system evacuation
- Certified HVAC technician
- Strong work ethic
Accomplishments
Section 608 Technician Certification
EPA
Universal Accomplished
10-Hour Certification
OSHA
Accomplished.
NATE Core Certified
Accomplished
Certification
- Section 608 Technician Certification
- EPA
- Universal Accomplished
- 10-Hour Certification
- OSHA
- Accomplished.
- NATE Core Certified
- Accomplished
- R410A Certification
- Pending
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Vallarta Super Market
10.2023 - Current
Barista
Tierra Mia Coffee
08.2021 - 10.2022
Warehouse Associate
UPS
07.2020 - 12.2020
Busser
El Pescador
02.2019 - 03.2020
Diploma - HVAC-R Technology
Universal Technical Institute
High School Diploma - General Studies
Downey High School