Kevin Saracinello
Bogota,NJ
Summary
Customer-focused professional with a successful forty-two year career in the consumer sector. Developed into a collaborative leader with dedication to partnering with co-workers to promote an engaged and empowering work culture. Achieved documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
42
42
years of professional experience
Work History
Multi-Department Service Manager
Lowes Home Inprovement
10.2012 - Current
- Resolved daily customer complaints professionally and timely.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of more than twenty service staff members to meet business goals.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored inventory levels and placed orders to replenish stock.
- Resolved customer complaints in professional and timely manner.
Principal Consultant
KMS CONSULTING
01.2010 - 01.2017
- Formed consulting practice to perform a variety of marketing services and marketing communications activities, including: competitive market data, product review & recommendations, strategic plans, brand strategy & positioning, presentations, and new areas of opportunity
- Built strong relationships with four large clients, fostering long-term partnerships and repeat business.
- Zenith brand Battery Licensee, Telikin, and Visual Communications
- Independent sales of safety supplies, personal protective equipment, first aid supplies, industrial safety supplies, traffic safety, maintenance, and other similar type products via phone for RCS.
Contractor Sales Rep
84 LUMBER COMPANY
02.2011 - 10.2012
- Hired as a management trainee and was quickly moved up to new business development where I've fostered contractor relationships throughout assigned territory
- Produced three weekly reports documenting sales activities; keeping abreast of trends, competitive moves and industry developments.
- Handled more than five customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Independent Contractor
HANDYMAN CONNECTION
03.2009 - 02.2011
- Independent 1099 contractor managing all phases of the sales process, material procurement and installation of the product to consumer satisfaction
- Projects included demolition, fencing, decking, framing, railings, windows, doors, sheetrock, spackling, painting, plumbing, cabinetry, countertops, electrical and tile installation.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Retail Sales Associate
PC RICHARD AND SON
03.2009 - 04.2010
- Recruited to develop and implement Designer Appliance initiatives in PC Richard and Son's number one sales performing store
- Continuously execute customer needs/usage research of Audio/Video, Appliance and Personal Computers categories for strategic direction recommendations to PCR's Executive Management
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Vice President - Marketing & Promotions
EMERSON RADIO CORP.
12.2001 - 03.2009
- In charge of all aspects of target marketing, promotional strategies, advertising and customer-facing initiatives for this $223 million entity
- Utilized acquired knowledge and expertise in sales, import operations, distribution, product development, sourcing and purchasing to produce the appropriate strategic direction
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
National Sales Manager
AIWA AMERICA, INC.
01.2000 - 01.2001
- Originally hired as the National Sales Manager for Best Buy; position was quickly amended to include the Product Planning/Marketing Manager responsibility
- Directed a team of Sales and Product managers to continued dominance of Shelf and Micro system sales until Sony's announcement in late 2001 of the decision to retire the AIWA brand name in the United States mid-2002
- Developed and implemented successful and profitable business plans, as well as high-impact product launches with a creative, visionary approach ensuring rapid delivery of high-growth revenue results
- Negotiated and executed complex contracts and procurement agreements with top management, major vendors and key decision-makers.
Sales and Marketing Director
DAEWOO ELECTRONICS CORP. OF AMERICA, INC.
04.1997 - 01.2000
- Managed P&L, procurement, manufacturer liaisons and overall product development for the $86 million Consumer Electronic category, $148 million Home Appliance category and $4 million CRT based Digital Television category
- Managed and coordinated the work of highly skilled offshore Engineering staff placing particular emphasis on research and development with the objective of developing new digital product lines.
- Played a key role in the company''s strategic planning process by providing input on growth opportunities and potential challenges based on market analysis.
Marketing Manager
TOSHIBA AMERICA CONSUMER PRODUCTS, INC.
01.1995 - 04.1997
- Conducted research to determine requirements for existing and future product categories
- Recruited to develop new product lines and grow the video business segments through seasoned and focused skills in product development strategies, and effective market analysis
- Developed pricing strategies as required.
Technical Support Specialist - Home Appliance & LCD Products
SHARP ELECTRONICS CORPORATION
01.1989 - 01.1995
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium to internal engineering, training, marketing and sales staff
- Performed bi-monthly QC Inspection by a 1.5 AQL standard at the Memphis TN manufacturing facility.
Field Service Engineer - Copiers, Facsimile machines and printers
GARDEN STATE BUSINESS MACHINES
01.1985 - 01.1989
- Performed onsite installation, modification and maintenance of systems and equipment.
- Interfaced and negotiated maintenance agreements directly with accounts.
In-House Union Carpenter (Local 15) - Prefabricated Commercial Building Panels
THE ANDERSEN CORPORATION
01.1983 - 01.1985
- Fabricated from blueprints to build metal framed, Stone or Dry-Vit panels for field assembly
- Learned to weld, frame, sheetrock, chemical plaster, wire, trowel, float, and labor both in-house and on-site.
Education
License/Certification - Counter Balance, Order Picker and Reach operation and safety
Lowes
01.2024
Certification - Forklift operation and safety
84 Lumber Company
05.2011
Certificate - Project Management
William Paterson University
05.2009
Certificate - Web/Graphic Design
William Paterson University
05.2009
BS - Electrical Engineering
Century University
01.1993
Diploma - Electronic/Computer Technician
Computer Processing Institute
Paramus, NJ05.1987
Skills
- Project Management
- Positive Attitude
- Team Collaboration and Leadership
- Critical Thinking
- Relationship Building
- New Business Development
- Workplace Safety
- Problem-Solving
- Process Improvements
- Multitasking and Organization
- Reliable and Responsible
- Trustworthy and Honest
Military Service
USARNG - United States Army Reserve National Guard, Honorable Discharge, 1982, 1988
Timeline
Multi-Department Service Manager
Lowes Home Inprovement
10.2012 - Current
Contractor Sales Rep
84 LUMBER COMPANY
02.2011 - 10.2012
Principal Consultant
KMS CONSULTING
01.2010 - 01.2017
Independent Contractor
HANDYMAN CONNECTION
03.2009 - 02.2011
Retail Sales Associate
PC RICHARD AND SON
03.2009 - 04.2010
Vice President - Marketing & Promotions
EMERSON RADIO CORP.
12.2001 - 03.2009
National Sales Manager
AIWA AMERICA, INC.
01.2000 - 01.2001
Sales and Marketing Director
DAEWOO ELECTRONICS CORP. OF AMERICA, INC.
04.1997 - 01.2000
Marketing Manager
TOSHIBA AMERICA CONSUMER PRODUCTS, INC.
01.1995 - 04.1997
Technical Support Specialist - Home Appliance & LCD Products
SHARP ELECTRONICS CORPORATION
01.1989 - 01.1995
Field Service Engineer - Copiers, Facsimile machines and printers
GARDEN STATE BUSINESS MACHINES
01.1985 - 01.1989
In-House Union Carpenter (Local 15) - Prefabricated Commercial Building Panels
THE ANDERSEN CORPORATION
01.1983 - 01.1985
License/Certification - Counter Balance, Order Picker and Reach operation and safety
Lowes
Certification - Forklift operation and safety
84 Lumber Company
Certificate - Project Management
William Paterson University
Certificate - Web/Graphic Design
William Paterson University
BS - Electrical Engineering
Century University
Diploma - Electronic/Computer Technician
Computer Processing Institute
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