Daniela Perez
Hialeah,FL
Summary
Professional with experience in customer retention and grievance resolution, adept at collaborating across departments to create promotional campaigns that enhance customer loyalty. Developed strategies to mitigate risks associated with customer retention, utilizing data analysis to identify trends and areas for improvement. Demonstrated proficiency in managing customer inquiries through multi-line phone systems while ensuring compliance with HIPAA regulations and maintaining accurate documentation.
Overview
4
4
years of professional experience
Work History
Retention Specialist/Grievance Appeals Specialist
Cano Health
Miami, FL
02.2022 - Current
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Analyzed customer feedback to identify trends and areas for improvement.
Front Desk Associate
South Cooling
Hialeah Gardens, FL
08.2021 - 01.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phone and emails to make reservations and take guest information.
Education
Associate of Science - Nursing
Miami Regional University
Miami, FL01-2026
Skills
- Multi-line phone systems
- Fluent in Spanish and English
- Listening skills
- Administrative skills
- Oral and written communication
- Customer Retention Strategies
- Data review
- Documentation abilities
- Organizational Development
- Professionalism
- Medical filing
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Eligibility Determination
- Customer retention
- Data analysis
- Campaign development
- Customer feedback
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Insurance benefits verification
- Insurance terminology
Timeline
Retention Specialist/Grievance Appeals Specialist
Cano Health
02.2022 - Current
Front Desk Associate
South Cooling
08.2021 - 01.2022
Associate of Science - Nursing
Miami Regional University