Kevin Scanlan

• Conducts thorough investigations in response to customer complaints, utilizing surveillance footage to analyze incidents and resolve issues promptly and effectively.
• Contacts checkpoint leadership for information recorded in the daily incident logs to assist in checkpoint investigations.
• Investigates passenger claims for stolen and damaged property by gathering evidence and utilizing strong communication skills to assess the validity of claims.
• Leads virtual meetings with personnel from TSA’s Multicultural and Disability branches to address and resolve sensitive complaints and concerns.
• Interprets and applies policies, regulations, and statutes to accurately determine candidate eligibility during TSA onboarding interviews.
• Works as a leader within the Lost & Found team to troubleshoot, analyze issues, and implement effective solutions.
• Acquires, sorts, and logs lost property left at the TSA checkpoint, maintaining detailed records to ensure accurate identification and timely return to owners.
• Schedules and coordinates comprehensive training plans for new hires in the Lost & Found department, ensuring a smooth onboarding process.
• Develops work rosters for the Lost & Found team, ensuring optimal staffing and accommodating preferred schedules before submitting them for manager approval.
• Operates Government Owned Vehicles and travel for Lost & Found duties.
• Fields phone call and email inquiries with the general public and employees within the agency.
• Coordinates with finance department to purchase supplies needed for Lost & Found operations.
• Oversees the disposition and disposal of records containing sensitive security information in accordance with federal guidelines and regulations, partnering with 3rd-party shredding companies to properly dispose.
• Utilizes Microsoft Excel to record, analyze, and interpret metrics, streamlining daily tasks and enhancing operational efficiency.

• Conducts structured interview panels for TSA onboarding, ensuring thorough candidate evaluation and consistency in interview process.

• Works as a leader within the Lost & Found team to troubleshoot, analyze issues, and implement effective solutions.
• Acquires, sorts, and logs lost property left at the TSA checkpoint, maintaining detailed records to ensure accurate identification and timely return to owners.
• Schedules and coordinates comprehensive training plans for new hires in the Lost & Found department, ensuring a smooth onboarding process.
• Develops work rosters for the Lost & Found team, ensuring optimal staffing and accommodating preferred schedules before submitting them for manager approval.
• Operates Government Owned Vehicles and travel for Lost & Found duties.
• Fields phone call and email inquiries with the general public and employees within the agency.
• Coordinates with finance department to purchase supplies needed for Lost & Found operations.
• Oversees the disposition and disposal of records containing sensitive security information in accordance with federal guidelines and regulations, partnering with 3rd-party shredding companies to properly dispose.
• Utilizes Microsoft Excel to record, analyze, and interpret metrics, streamlining daily tasks and enhancing operational efficiency.

• Responsible for providing security and protection of travelers across all transportation sectors in a
courteous and professional manner.
• Operates various screening equipment and technology to identify dangerous objects in baggage, cargo
and/or on passengers, and preventing those objects from being transported onto aircraft.
• Performs searches and screening, which may include physical interaction with passengers (e.g., pat
downs, property searches).

• Analyzed sales reports and market trends to make data-driven decisions that enhanced profitability.
• Utilized space planning techniques to optimize the layout of the self-storage facility, maximizing storage capacity and enhancing customer accessibility.
• Implemented efficient inventory management systems to track and monitor storage unit availability, ensuring accurate and up-to-date records.
• Experienced in conducting interviews and making hiring decisions to ensure the selection of qualified candidates.
• Conducted regular performance evaluations and provided coaching to improve staff skills and efficiency.
• Expertise in creating and managing employee schedules to ensure optimal coverage and operational efficiency.
• Oversaw facility maintenance and repair projects, coordinating with external vendors and contractors.
• Oversee the disposal and destruction of records in accordance with company policies and legal requirements.
• Conduct regular facility inspections to ensure compliance with safety regulations, identify maintenance needs, and uphold cleanliness standards.

• Conducted tours of self-storage units, showcasing facility features and benefits to prospective customers.
• Assessed customers' storage needs through effective questioning and active listening, recommending appropriate unit sizes and options.
• Assisted customers with the leasing process, explaining rental terms, pricing, and policies, and closing sales efficiently.
• Field phone calls from prospective customers.
• Process shipping of packages via UPS, FedEx, and US Mail. Weigh, measure, pack and calculate charges
for shipment.
• Daily upkeep of self-storage facility. (Paint, landscape, sweep, mop, maintenance repair).