KEVIN SCHEMERS
Glendale,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced damage appraiser with over 45 years of experience in collision and insurance. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Estimator
Bill Luke Chrysler Jeep and Dodge Body Shop
09.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Estimator
Fix Auto Sun City
04.2023 - 09.2023
- Negotiated completed damage estimates and repair costs.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Estimator
Courtesy Collision Center
11.2022 - 04.2023
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Documented damage with photographs and detailed written descriptions.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Negotiated completed damage estimates and repair costs.
RV Manager
Unlimited Collision and RV
10.2019 - 09.2022
- Direct and managed the collision repair efforts. Control costs responsible for managing, built relationships with customers, personnel, and suppliers.
- Ensured quality repairs completed through the repair process. Kept customers informed throughout the process.
Collision Estimator
Liberty Goodwrench Carstar
05.2017 - 09.2019
- Direct and manage the collision repair efforts. Control costs responsible for managing and developing body shop technicians.
- Build relationships with customers, operations personnel, and suppliers.
- Building relations with Direct Repair Programs, and Non DRP Insurance Company's.
- Review and approve collision estimates for accuracy and competitiveness, to conclude accurate and timely competitive repairs.
Estimator/Production Manager
Sands Chevrolet
09.2015 - 04.2017
- Consistently followed up with customers to determine satisfaction levels.
- Direct and manage the collision repair efforts Control costs Responsible for managing, and developing body shop technicians
- Build relationships with customers, operations personnel, and suppliers
- Conduct performance reviews to ensure that each body shop employee is successful
- Review and approve collision estimates for accuracy and competitiveness Ensure quality collision repairs.
Body Shop General Manager
Koppy's Carstar
03.2013 - 08.2015
- Direct and manage the collision repair efforts Control costs Responsible for managing, and developing body shop technicians
- Build relationships with customers, operations personnel, and suppliers
- Conduct performance reviews to ensure that each body shop employee is successful
- Review and approve collision estimates for accuracy and competitiveness Ensure quality collision repairs.
Collision Center Damage Appraiser
Sanderson Ford
04.2011 - 02.2013
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Complete written repair estimates for insurance and customers.
- Kept customers informed throughout the repair process.
Owner
Glendale Collision Center
04.2010 - 04.2011
- Run day to day operations for company, setting appointments, Purchasing, Marketing, Accounting, and Customer Service.
- Provided leadership for several teams and provided high level quality of customer service.
- Proficient with Liner Frame Equipment and Velocity Measuring system.
- Solid ability to read and understand Mitchell Estimating systems.
- Possess complex problem-solving skills.
Field Adjuster/Work from Home Office
American Family Insurance
08.2000 - 04.2010
- Traveling to the location of damaged vehicles and/or conducting assessments at one of American Family drive-in claims centers.
- Accurately documenting estimates on American Family state-of-the-art, computerized NextGen claims system.
- Providing clear verbal explanation of damage and repairs as well as clear concise written correspondence as necessary.
- Maintaining exceptional and courteous customer service while maintaining empathy.
- Working well with others in a fast-paced, collaborative environment.
- Achieving targeted performance goals to support American Family's industry-leading operational standards.
- Volunteered to help other Adjusters in different states to complete audits.
- Volunteered for Catastrophe Duty (4) storms completed.
Multi-line Adjustor
Arizona Collision Appraisers
05.1991 - 08.2000
- Management of claims, including coverage analysis, supervision of field adjusters, litigation management, and bordereaux management.
- General Adjuster, responsible for managing medium to large commercial losses, in multiple jurisdictions.
- Facilitated the settlement of third- and first-party property and casualty claims.
- Informing the policyholders of status of their claim, including payment and coverage's issues and phones coping the loss were also part of my duties.
Education
No Degree -
Apollo High School
Glendale, AZ05.1979
Skills
- Repair Planning
- Critical Thinking
- Service Agreements
- Customer Satisfaction
- Safe Work Practices
- Operating Cost Tracking
- Delivery Schedules
- Cost Control
- Managing Work Orders
- Administrative Leadership
- Vendor Relations
- Insurance procedures
- Parts ordering
- Vehicle inspection
- Repair planning
Certification
I-CAR, ASE B-6, BASF Vision Plus University Advance Production Management 2017, Marine and RV Certified, Chief Certified, Motorcycle Certified. Fire Training 3 years Civil Duty: 6 Months Arizona State Grand Jury
ADDITIONAL INFORMATION
- Body Technician and Painter Trades and Service 9 Years
- Management / Leadership 36 Years
- Knowledge Expert and Critical Thinker
Timeline
Estimator
Bill Luke Chrysler Jeep and Dodge Body Shop
09.2023 - Current
Estimator
Fix Auto Sun City
04.2023 - 09.2023
Estimator
Courtesy Collision Center
11.2022 - 04.2023
RV Manager
Unlimited Collision and RV
10.2019 - 09.2022
Collision Estimator
Liberty Goodwrench Carstar
05.2017 - 09.2019
Estimator/Production Manager
Sands Chevrolet
09.2015 - 04.2017
Body Shop General Manager
Koppy's Carstar
03.2013 - 08.2015
Collision Center Damage Appraiser
Sanderson Ford
04.2011 - 02.2013
Owner
Glendale Collision Center
04.2010 - 04.2011
Field Adjuster/Work from Home Office
American Family Insurance
08.2000 - 04.2010
Multi-line Adjustor
Arizona Collision Appraisers
05.1991 - 08.2000
No Degree -
Apollo High School
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