Seasoned professional offering over thirty years of experience in foodservice, sales, and long term care. Well-organized and proactive with good relationship-building, problem-solving and planning skills.
Overview
23
23
years of professional experience
Work History
Director of Dining Services
Harmony Senior Services
09.2019 - Current
Hired, trained and directed team of dining services professionals.
Monitored food production and corrected issues in preparation, portioning or other areas.
Maintained exceptional standards of safety and sanitation in all areas.
Kept inventory levels in line with expected demands.
Director of Food and Nutrition Services
Grafton City Hospital
06.2017 - 09.2019
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maximized quality assurance by completing frequent line checks.
Dining Services Director
Genesis HealthCare
12.2005 - 06.2017
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Oversaw food preparation and monitored safety protocols.
Purchased food and cultivated strong vendor relationships.
Maximized quality assurance by completing frequent line checks.
Strengthened controls to minimize waste and reduce costs.
Assistant General Manager/Sales Coordinator
Holiday Inn
06.2003 - 11.2005
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction..
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Resolved problems promptly to elevate customer approval.
Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Prepared pricing strategies for current customers to enhance sales and increase profitability.
Territory Sales Manager
US Foods
09.2000 - 06.2003
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Offered new and existing customers profitable products to maintain strong territory-wide revenue.
Targeted prospects in other territories through careful research of competitor products, services and trends.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.